As a Senior Product Associate in JP Morgan Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
- Partner with a team of Technical Writers focused on payment product documentation.
- Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements.
- Participate in product development meetings to gain a deep understanding of new features and enhancements.
- Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences.
- Create, format, and maintain complex technical documentation, applying advanced features including styles, templates, cross-references, table of contents generation, and section management.
- Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents.
- Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness.
- Support all controls and compliance requirements and ensure that all pre- and post-launch conditions are met to release documentation on time.
- Provide feedback and suggestions for improving current content and develop innovative methods for improvement.
- Stay current with industry trends and best practices in technical writing, accessibility, and documentation.
- 3+ years of experience writing complete and complex technical content.
- Superb written communication skills, with strong attention to detail and accuracy.
- Advanced proficiency with Microsoft Word and Adobe Acrobat Pro, including creation and management of complex documents, templates, styles, and accessibility compliance.
- Experience creating WCAG 2.x accessible documentation for public-facing developer, technical, or enterprise content.
- Firm understanding of SDLC/PDLC (systems/product development lifecycle).
- Understand user experience and content optimization principles across channels.
- Strong collaboration skills and experience working in cross-functional teams.
- Experience in working with engineers to improve user experience, refine content, and create visuals for technical support content.
- Ability to read and interpret YAML, JSON and Markdown.
- Ability to work on multiple projects simultaneously after prioritizing the tasks.
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.
- Previous experience in finance or payments.
- Previous experience in using authoring tools to create documentation.
- Previous experience in software development.
- Previous experience with new product launches and/or transformations of mission-critical platforms.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years writing complete and complex technical content
- Superb written communication skills with strong attention to detail and accuracy
- Firm understanding of SDLC/PDLC (systems/product development lifecycle)
- Previous experience using authoring tools to create documentation
- Understanding of user experience and content optimization principles across channels
- Strong collaboration skills and experience working in cross-functional teams
- Experience working with engineers to improve user experience, refine content, and create visuals for technical support content
- Ability to read and interpret YAML, JSON and Markdown
- Ability to work on multiple projects simultaneously and prioritize tasks
- Support all controls and compliance requirements to meet pre and post launch conditions
- Bachelor's degree in journalism, communications, or relevant technical field
- Previous experience in finance or payments
- Previous experience in software development
- Previous experience with new product launches and/or transformations of mission-critical platforms
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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