Are you an experienced Senior Technical Support Engineer with a background in Downstream Chemicals for Oil and Gas ?Would you like to further develop your career in a world-leading energy technology business?
Join our Downstream Team
As a leader in the Downstream Oil and Gas market space, Baker Hughes offers opportunities to grow in our high-performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and shareholders.
Partner with the best
The Senior Technical Support Staff Manager will be responsible for Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Focusing on our downstream products as a subject matter expert, you will visit a variety customers across our ENSC region.
As a Senior Technical Support Manager, you will be responsible for:
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Providing technical supports to Key customer accounts as well as supporting business development team in qualifying and developing new bids.
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Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolving post sales Technical Issues.
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Working with diverse clients across the ENSC Region, following frameworks to get through the processes.
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Acting as Technical Authority for Downstream Chemicals in the ENSC region, reporting directly to Service Delivery Technical Manager
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Mentoring and developing junior team members, whilst training and developing the sales teams technical understanding.
Fuel your passion
To be successful in this role you will:
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Hold a Bachelor's degree from an accredited university or college in a relevant technical field
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Have a well developed understanding of Downstream Chemicals and Downstream Oil and Gas products.
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Possess considerable experience working within technical support, ideally with leadership experience
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Be able to travel frequently to, and having experience with, customers based in Europe, the North Sea and Caspian regions.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
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Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
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Contemporary work-life balance policies and wellbeing activities
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Comprehensive private medical care options
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Safety net of life insurance and disability programs
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Tailored financial programs
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Additional elected or voluntary benefits
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