Company Overview
N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
Role Objective
We are seeking a technically skilled senior Support Engineer. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.
This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.
Key Responsibilities
- Analyze, troubleshoot, and resolve application, system, or integration issues.
- Provide outstanding support for Business Hub and Analytics Platform.
- Troubleshoot issues over calls with customers when needed.
- KNIME workflows to support issue resolution (training will be provided).
- Collaborate closely with fellow support engineers and development team members.
- Contribute to continuous improvement of support processes, tools, and knowledge sharing.
- Share technical insights with the development team to improve future releases.
- Participate in on-call rotations
Requirements
- Strong experience in technical or application support, helpdesk, ticket management or support engineering.
- Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).
- Experience administering software solutions on Linux and/or Windows platforms.
- Basic knowledge of SQL database for data checks and issue investigation.
- Ability to read and analyze logs.
- Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
- Strong experience or ready to work in software support, ticket management, and escalation processes.
- Knowledge of JVM,Kubernetes deployments, Docker, and RESTful APIs.
- Knowledge of major cloud infrastructures (AWS, Azure, GCP).
- Excellent communication skills in English (written and spoken).
- Ability to clearly explain technical concepts to diverse audiences.
- Strong self-organization, curiosity, and eagerness to learn.
Nice to have:
- Knowledge of monitoring tools (Grafana, Kibana, Datadog, etc.).
- Basic scripting skills (Python, Bash).
- Experience supporting SaaS products.
- Understanding of CI/CD pipelines and DevOps processes.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Skills Required
- Strong experience in technical or application support, helpdesk, ticket management or support engineering
- Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar)
- Experience administering software solutions on Linux and/or Windows platforms
- Basic knowledge of SQL database for data checks and issue investigation
- Ability to read and analyze logs
- Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth
- Strong experience or ready to work in software support, ticket management, and escalation processes
- Knowledge of JVM, Kubernetes deployments, Docker, and RESTful APIs
- Knowledge of major cloud infrastructures (AWS, Azure, GCP)
- Excellent communication skills in English (written and spoken)
- Ability to clearly explain technical concepts to diverse audiences
- Strong self-organization, curiosity, and eagerness to learn
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success. With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
