Razor Labs is seeking a Customer Success Manager to oversee the successful deployment of our solutions and ensure customer satisfaction. This role demands a proactive individual who thrives in a dynamic environment, working closely with clients to deliver exceptional service.
We are looking for a Mechanical Engineer with substantial client-facing experience and a strong understanding of machinery maintenance, reliability, or site engineering.
Responsibilities:
- Manage the end-to-end delivery and track DataMind AI results for clients.
- Collaborate with sales and technical teams to align customer needs with our solutions.
- Develop and maintain strong relationships with key stakeholders.
- Monitor customer satisfaction and develop strategies for improvement.
- Coordinate training sessions and provide ongoing support to clients.
- Identify opportunities for upselling and cross-selling within the customer base.
- Bachelor's degree in Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or significant client management.
- Proven background and work experience within a mining company.
- Strong foundational knowledge of heavy machinery operations, reliability, and maintenance.
- Excellent communication and interpersonal skills with a proven track record of managing complex projects and delivering results.
- Strong problem-solving abilities and attention to detail.
- Experience with CRM software and project management tools.
- Ability and willingness to travel to mining sites as required.
Skills Required
- At least 8 years of experience in project management in mining or heavy machinery sectors.
- Proven experience managing projects involving heavy mobile equipment.
- Strong understanding of mobile fleet operations and maintenance processes.
- Strong technical orientation with the ability to understand system architecture.
- Experience with project management methodologies, including PMP or Agile.
What We Do
Razor Labs' Sensor Fusion-based Predictive Maintenance solutions are helping mining industry leaders minimize equipment failure, avoid downtime, and increase equipment reliability. By integrating data from multiple sensors such as cameras, oil, vibration, pressure, temperature, and current sensors, we not only predict equipment failures but can also identify the root causes of impending failures accurately. Our predictive maintenance solutions drive value for mining companies, mitigating unplanned downtime, enhancing productivity, reducing emissions, and improving staff safety. Razor Labs is publically traded on the Tel Aviv stock exchange and has offices in Perth, Sydney, and Tel Aviv. Razor Labs solutions are implemented at numerous mining sites in Western Australia and South Africa. Our commitment to excellence has been recognized by industry experts, with CB Insights naming us one of the leading mining tech companies. As a leading mining tech company publicly traded on the Tel Aviv Stock Exchange, Razor Labs operates globally with offices in Perth, Sydney, and Tel Aviv. Our commitment to excellence is evident in successful implementations at mining sites in Australia and South Africa, recognized by CB Insights.
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