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Application window is expected to close on 11/01/2024
It’s magic.
Some say magic’s not real. Others say it’s a trick. But we know better. At Cisco Meraki, magic is created by the energy and passion of our employees, who shape our dynamic community and empower us to problem-solve for our customers. We experience magic all the time and see it unfold when something complex unexpectedly becomes intuitive, when technology works the way it was intended, or when everyone is valued for who they are. When our employees have the autonomy to make an impact, Meraki can accomplish our mission of connecting passionate people to their mission by simplifying the digital workplace.
At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free hardworking people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.
Meraki is seeking an experienced Technical Program Manager for driving highly cross-functional cloud engineering programs across highly diverse teams. Come be part of the team that delivers groundbreaking products for businesses and organizations of all sizes. As a Technical Program Manager, you will work closely with our Engineering, Product Management and other teams to shepherd projects through all phases of development. Our goal is to deliver high quality products to achieve target success.
You will be responsible for the following:
- Leading highly cross-functional programs for Meraki’s Dashboard, cloud backend, and SRE
- Provide clarity on product program objectives, ensuring that roles and responsibilities are well understood and address any conflict with minimal direction and assistance from management.
- Interact with senior leadership to identify scope, requirements, and lead projects throughout the entirety of the project lifecycle.
- Facilitate and drive large cross-functional projects, serve the needs of multiple customers within a complex multi-layered organization, and lead that strategy through to completion.
- Apply formal change management practices that ensure that product programs are baselined at kickoff and all changes are thoroughly reviewed for justification impact to the program and have received appropriate approvals.
- Anticipate product program risks and issues and work to provide resolutions which ensure that customer expectations are set appropriately.
- Effectively communicate information to diverse audiences including translating subject matter terminology into clear business terms and program relevance.
- Facilitate straightforward decisions from complex situations that keep teams and projects moving forward.
- Establish and lead end-to-end processes with various partners in collecting, evaluating and fulfilling their requirements.
- Programs include APIs, test quality and code coverage, meeting patching SLAs, internal developer enablement, building device management solutions, authentication and authorization, product integration with other Cisco products, private cloud scaling, supporting new regions and compliance regimes, component maturity, and framework upgrades
- Lead requests & technical dependencies from both internal Meraki and broader Cisco teams
- Support engineering teams in inter-team requests and alignment on larger initiatives
- Build and drive program plan with well led dependencies and partner alignment
- Implement and track program work, achievements, action items, technical dependencies, risks, and mitigation plans
- Understand product use cases and communicate technically with engineering and product teams
- Develop strong working relationships with multi-functional teams to best understand and deliver on business goals and priorities
- Prepare program status reports and executive briefings for various partner groups
- Adhere to metrics and governance for Meraki’s process and drive process improvements
- Driving Objectives & Key Results and Quality Reviews for the Cloud team, including management of high severity bugs
You are ideal for this role if you have:
- Bachelors or higher degree in a related technical field or equivalent experience in software engineering
- 7+ years of experience as Program Manager in software, hardware, embedded, networking, cloud technologies or products
- 5+ years of experience as a Program Manager in specifically in software products and cloud backend technologies
- Demonstrated ability to thrive in highly cross-functional environments and optimally collaborate with teams with varied strengths.
- Strong understanding of software development processes and Agile methodologies
- Excellent communication, interpersonal and presentation skills
- Experience working with project planning tools (Jira, Wrike, Confluence, Google Docs)
- Appetite for rapid changes and comfort with navigating through uncertain/ambiguous situations
- Experience working in an agile (Scrum, Kanban, etc…) environment
We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from a diverse set of backgrounds.
Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building am employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.
Compensation Range:
$117,800—$214,100 USD
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
What the Team is Saying
What We Do
Meraki is a Greek word meaning “something done with soul, creativity, or love.” With this name as our mantra, we’re building a welcoming workplace that attracts eclectic, curious, purposeful people who unite to ignite our customers’ passions. Together, we create powerful, simple technology with the potential to change everything.
Why Work With Us
We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters—like teaching kids, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
