The Role
Owns product direction for Scale & Reliability and Platform Engineering, including reliability investments, internal developer platforms, capacity planning, incident management, observability, and real-time performance. The role sets strategy, prioritizes roadmaps, manages cross-functional programs, and balances velocity, cost, and resilience. It requires strong technical fluency in distributed systems, cloud infrastructure, APIs, SLOs, and high-scale platform operations, along with credibility among senior engineering leaders.
Summary Generated by Built In
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 120,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the roleQuo runs a real-time communications platform, and everything our customers experience — calls that connect instantly, messages that deliver reliably, integrations that just work — rests on infrastructure that has to be fast, resilient, and boring in the best possible way. This role owns the product direction for the two teams that make that possible: Scale & Reliability and Platform Engineering .
You'll treat platform and infrastructure as a product, with developer efficiency,reducing infrastructure-driven incidents and development risk as your North Star. You'll set roadmap and priorities across reliability investment and platform capabilities, partner deeply with senior engineering leaders, negotiate with peer PMs, and make the hard tradeoffs between velocity, cost, and resilience explicit and defensible. You'll be the connective tissue across engineering, product, and design, a force multiplier who turns strategy into a sequenced, funded, and delivered roadmap, keeping complex, multi-team programs on track from scoping through launch and retrospective.
This is a technical PM role. You won't write the code, but you'll be fluent in the architecture, comfortable in a design review, and credible with staff and principal engineers.
- Own the business case for Platform — represent the team's priorities to executives and hold the roadmap accountable to measurable outcomes, not just delivery.
- Own reliability as a product discipline — Service Level Objectives and platform health observability to reduce errors and incidents across our services, and negotiate with peer PMs to balance velocity with stability.
- Build for the future — capacity planning ahead of growth, and the product side of incident management, from postmortem to funded fix.
- Set the internal developer platform roadmap — paved paths, shared services, and self-serve tooling — with developer velocity and adoption as first-class metrics.
- Hold the line on real-time performance — latency and media quality where milliseconds are the product.
- Steer on the metrics that matter — uptime, latency, incident load, adoption, unit cost — using data and judgment to decide when to slow down and when to ship, and to make that case to product, engineering, and finance alike.
- Run intake and prioritization of the Platform backlog — balancing business needs, technical requirements, and team capacity, and partnering with engineering leads to plan and staff initiatives.
- Surface risks early and drive resolution — proactively identify technical risks, capacity constraints, and architectural gaps, and escalate to leadership with clear context and a recommended path forward.
About you
- 5+ years in product management, including meaningful time as a technical, platform, or infrastructure PM (or an eng/SRE-to-PM path ).
- Technical fluency in distributed systems — you can hold your own on architecture, APIs, cloud infrastructure, and the failure modes of systems at scale.
- Hands-on experience with Service Level Objective frameworks, on-call, and incident management — you've lived the reliability lifecycle with an at-scale service.
- A platform-as-a-product mindset: you understand that internal developers are customers, and that adoption is earned.
- Strong partnership skills with staff/principal engineers and engineering leaders — you build trust through clear thinking and technical credibility.
- Data-driven and outcome-oriented, with the judgment to know which metric is actually the one that matters.
- High ownership mentality — you treat the programs you run as your own and do what it takes to make them succeed.
- Background in real-time systems, telephony/VoIP/CPaaS, or messaging — or in another domain where high-availability, multi-tenant, latency-sensitive infrastructure is non-negotiable (e.g., identity/security, payments, streaming).
- Experience standing up or scaling an internal developer platform.
- Familiarity with cost/efficiency optimization at cloud scale.
- Exposure to compliance-driven delivery (SOC 2, HIPAA, FedRAMP, ISO 27001).
Compensation
The annual base salary range for this position in Canada is $166,000 - $196,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across Canada.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
We're a remote-first company with a culture of trust, autonomy, and action. As we rapidly grow, we're intentionally building communities in a handful of hub cities while continuing to hire great talent wherever they happen to live. If you're looking for a place to do your best work, we'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Skills Required
- 5+ years of product management experience
- Meaningful experience as a technical, platform, or infrastructure product manager, or an engineering/SRE-to-product-management background
- Technical fluency in distributed systems, architecture, APIs, cloud infrastructure, and failure modes at scale
- Hands-on experience with Service Level Objective frameworks, on-call, and incident management for an at-scale service
- Platform-as-a-product mindset with understanding of internal developer adoption
- Strong partnership skills with staff/principal engineers and engineering leaders
- Data-driven, outcome-oriented judgment
- High ownership mentality
- Background in real-time systems, telephony, VoIP, CPaaS, messaging, or other high-availability, multi-tenant, latency-sensitive infrastructure
- Experience standing up or scaling an internal developer platform
- Familiarity with cost and efficiency optimization at cloud scale
- Exposure to compliance-driven delivery, including SOC 2, HIPAA, FedRAMP, or ISO 27001
Quo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quo and has not been reviewed or approved by Quo.
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Fair & Transparent Compensation — Feedback suggests pay is positioned as fair and transparent, with the company stating it pays well and fairly with transparent compensation practices. Publicly stated bands and equity references indicate a structured approach.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive. This strong core health coverage underpins overall wellbeing support.
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Leave & Time Off Breadth — Feedback suggests time off includes unlimited PTO and sick leave, with pay continuing during these periods. Additional paid leave is available to care for loved ones or welcome a new family member.
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The Company
What We Do
Quo is a modern business phone system that brings all your calls, texts, and customer information together in one easy-to-use, AI-powered platform. It helps your team stay organized and respond faster, so you can give every customer a great experience. AI handles busywork like logging calls, organizing messages, answering FAQs, and seamlessly hands off conversations to your team when needed. Whether you’re running a small business or growing quickly, Quo makes it easy to stay connected and support more customers.
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