Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Summary:
The Senior Technical Documentation Specialist leads the creation and strategy of high-impact technical content across multiple products and audiences. This role partners closely with cross-functional teams to ensure documentation is technically accurate, user-focused, and aligned with business and product goals. The ideal candidate is a seasoned technical writer who can drive complex content initiatives, mentor others, and elevate documentation standards across the organization.
Duties & Responsibilities:
• Own the end-to-end documentation process for complex features and systems, from planning to publication
• Collaborate with product managers, engineers, designers, and support teams to gather information and shape content strategy
• Critically evaluate requirements by asking the right questions to gather complete and precise information.
• Write and maintain user guides, product documentation, API references, and onboarding materials for a variety of audiences
• Define and enforce documentation standards, templates, and workflows across the team
• Review and mentor contributions from junior writers and SMEs to ensure consistency and quality
• Contribute to knowledge-sharing initiatives and help evolve the documentation function as a strategic partner
Qualifications:
• 6–8 years of experience in technical writing or content development in a software or SaaS environment
• Proven ability to manage multiple documentation projects with competing deadlines
• Expert-level proficiency with documentation tools and systems (e.g., Confluence, Git, Markdown, CMS platforms)
• Strong understanding of technical concepts, APIs, and software development processes
• Excellent communication, project management, and collaboration skills
• Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field
Current Tekion Employees: Please apply via the Internal Job Board in Ashby.
Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
Important: Tekion will only contact candidates from an @tekion.com email address or through our applicant tracking system ([email protected]). We may also work with authorized recruiting partners from time to time. Tekion and its recruiting partners will never ask you to pay fees or send money for applications, interviews, training, or onboarding. If you receive a message that seems suspicious, please do not respond or share personal or financial information.
Skills Required
- 6-8 years of experience in technical writing or content development in a software or SaaS environment
- Ability to manage multiple documentation projects with competing deadlines
- Expert-level proficiency with documentation tools and systems, such as Confluence, Git, Markdown, and CMS platforms
- Strong understanding of technical concepts, APIs, and software development processes
- Excellent communication, project management, and collaboration skills
- Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field
Tekion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tekion and has not been reviewed or approved by Tekion.
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Healthcare Strength — Healthcare coverage includes 100% employer-paid medical, dental, and vision for many U.S. roles, often extending to families. Additional options like HSA/FSA and pet insurance are cited as part of a robust health offering.
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Fair & Transparent Compensation — Pay is considered competitive overall, with total rewards (pay, stock, equity, and benefits) frequently viewed favorably. Many accounts characterize compensation as strong alongside comprehensive benefits.
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Wellbeing & Lifestyle Benefits — Perks such as free meals/snacks, wellness resources, and on-site amenities are highlighted. Flexible or remote options are available for some roles, adding convenience and flexibility.
Tekion Insights
What We Do
At Tekion, we believe that business applications don’t have to be boring. In fact, they should be simple, fun and cool! They should be as delightful to use as your favorite social or consumer application, yet powerful enough to seamlessly and efficiently run global businesses that provide unparalleled consumer experience without compromise. Founded by visionary entrepreneur and innovator Jay Vijayan, we are building the world’s best business applications on the cloud starting with the automotive retail industry. We inherently use cutting-edge technologies like big data, machine learning/AI, and human computer interaction (voice, touch, vision, sensors and IoT). We are inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it! Our flagship product offering, Automotive Retail Cloud ™- an industry-first cloud-native retail platform, including all functionalities of a Dealer Management System (DMS) launched recently.
