The Role
Senior technical specialist responsible for complex Genesys configuration projects, mentoring junior staff, delivering budgeted outcomes, improving processes, contributing to IT security policies, developing product specifications and testing procedures, and managing performance within established systems.
Summary Generated by Built In
End Date
Thursday 30 July 2026We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid WorkingJob Description Summary
An experienced specialist capable of handling complex projects and mentoring junior team membersJob Description
- Must have Skill -Genesys Config EngineerYears Of Exp - 6 - 12 years Needed
- Takes responsibility for delivering a prescribed budget for own area of the organisation and/or conducts complex analyses on budget progress in other areas while working within established systems.
- Delivers prescribed outcomes by working as directed within established data management systems and procedures.
- Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.
- Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.
- Provides input into the development of IT Security policies, develops underlying procedures and monitors their implementation for area of responsibility within the organisation.
- Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
- Delivers outcomes by managing others and working within established systems.
- Sets short term objectives and helps manage the performance of direct reports by working within performance management systems.
- Defines, delivers, and adapts specialized products/services to meet customer needs by selecting the best possible approaches available within established systems.
- Analyses specified problems and issues to find the best technical and/or professional solutions.
- Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.
- Develops product specifications while designing testing procedures and standards.
Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group’s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance.
Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We’re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential.
This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose.
Skills Required
- Genesys configuration engineering experience
- 6-12 years relevant experience
- Experience managing and mentoring direct reports
- Experience developing IT security policies and procedures
- Experience delivering budgets and conducting budget analyses
- Experience developing product specifications and testing procedures/standards
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The Company
What We Do
Lloyds Technology Centre is the Global Capability Centre of Lloyds Banking Group, based in Hyderabad, India. It functions as a tech and data company providing engineering expertise in cloud computing, data analytics, and cybersecurity. The centre supports the digital transformation of Lloyds Banking Group, a leading UK financial services provider, and operates primarily in the IT services and consulting sector.
