Senior Technical Analyst (On-Site)

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)

• Up to 12 weeks paid parental leave

• Paid Volunteer Time Off

• Mental health coverage

• Quarterly Wellness stipend

• Fertility benefits

• Complete list of benefits here

CLA is growing and seeking to hire an experienced Facilities and Collaboration Senior to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

This position is located at our CLA Charlotte office located in Ballantyne and requires working on-site 5 days a week. The Senior Technical Analyst will take lead on day-to-day technical operations of the Connection Center and users for all conference rooms.  In this position you should have the following: passion for AV, excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

How you’ll create opportunities in this Facilities and Collaboration Senior role:

• Provide on-site support to our end-users as a Level 2 analyst, ensuring prompt and courteous technical assistance.

• Ability to independently oversee and run events in a control room for live events in an auditorium setting

• Oversee the technical aspects of live events 

• Conduct preventive maintenance to ensure all systems are operating at optimum levels prior to events

• Conduct live on-demand assistance and support for instructors and staff

• Ensure all event spaces are equipped with necessary technology for all events

• Coordinate the setup and operation of audio-visual equipment for all events

• Support AV, Conference room technologies and media systems

• Basic hardware troubleshooting. Example: WIFI, Laptops, and AV equipment.

• Be able to handle multiple issues and once

• Work cross functionally with Learning team and other IT technical teams

• Manage an effective tier 2 support operation for all conferences

• Assists in maintaining technology inventory according to defined processes

• Monitor and report system issue appropriately

• Manage local inventory

• Pre-event

• Test and conference room technology

  • Perform daily equipment checks and set ups of classroom and event space technology (Laptop sources, projectors TV’s and presentation materials

  • Act as a liaison between Leaning team an technical teams

• Event Execution

  • Dynamically flex to customer needs and adapt to complications

  • Act as a Point of Contact for customer escalation in event rooms

• Post-event

  • Resolve an issue

What you will need:

• 5 years of relevant experience such supporting end-user hardware and software required

• Minium of 3-5 years of AV Production experience

• Experience supporting Poly, Tri-Caster’s, Crestron AV equipment, and room controls as we Microsoft Teams room devices

• Understanding of audio, video, and system signal flow

• Understanding of conferencing systems such as Microsoft Teams, touch panels, projections, displays, and ceiling/table microphones

• Experience working productions with a large live audience of up to 200 people

• Must be flexible to work after hours, weekend and travel when required to provide support for shows

• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

Technical Competencies:

• Vizrt, Tricaster or similar video switcher experience

• Midas M32 or similar audio board experience

• PTZ camera control experience

• Biamp, Dante, Crestron experience

Hardware: Knowledge of computer hardware components and peripherals.

Video Systems: Proficiency with projectors, screens, and video conferencing tools.

Software Applications: Familiarity with common software applications and enterprise solutions.

Networking: Understanding of network protocols, configurations, and troubleshooting.

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.