Senior Technical Account Manager

Hunters Next-Gen SIEM helps small security teams be more effective and efficient by automating the entire threat detection, investigation, and response process. Hunters deploys in days and eliminates repetitive work with out-of-the-box integrations and detection rules. High priority alerts are surfaced based on risk and confidence scoring, and similar alerts are clustered together, reducing alert triage by 80%. Customers can build an open, scalable data lake at a predictable cost, and bring their own data lake or leverage Hunters’. Team Axon provides rapid response to emerging threats, incident investigation, proactive threat hunting, and security posture and hygiene reporting.

Hunters was recognized as a Leader in the 2024 GigaOm Radar for SIEM and received an Honorable Mention in the 2024 Gartner Magic Quadrant for SIEM. Learn how companies like Booking.com, Synthesia, TheRealReal and Cimpress are leveraging Hunters to empower their security teams at https://www.hunters.security.

We are looking for a Senior Technical Account Manager to join our high-performing Customer Success team. As a senior TAM, you’ll serve as a trusted advisor to enterprise customers, providing strategic technical guidance, owning deployments, and supporting threat detection, SOAR implementation, and product optimization. You’ll work cross-functionally with Sales, Product, and Engineering to ensure long-term customer success and platform adoption.

• Own the technical post-sales relationship with strategic enterprise accounts.
• Lead platform deployments, configurations, and integration with customer environments.
• Conduct compromise assessments, threat research, and environment tuning.
• Develop and automate SOAR workflows for threat response.
• Present QBRs and provide KPI-driven recommendations.
• Partner with internal teams to shape product direction based on customer feedback.
• Provide mentorship to junior TAMs and act as technical escalation point.
• Deliver training sessions, webinars, and workshops to build customer capability.

• 5+ years in cybersecurity, technical account management, or professional services.
• Deep knowledge of endpoint, network, and cloud security (SIEM, SOAR, IDP, etc.).
• Strong experience Python, Bash, SQL, and APIs for data querying and automation.
• Demonstrated success in building relationships with senior stakeholders.
• Ability to lead projects with minimal supervision in a customer-facing role.
• Familiarity with cloud platforms (AWS, Azure), data lakes, and security automation.
• Excellent communication and problem-solving skills.

Our Core Values:

• Yalla! Let’s Do It!- Get “s**t done" attitude. When we face a challenge, we pursue it headfirst, while keeping our strategic goals in mind.
• We Gotcha Covered- Customers are the most important part of our ecosystem. Our success is tied to their success. This is why we think about their best interest in every decision we make. Our job is to strike the right balance between listening and guiding to build a foundation for true partnership with our clients.
• Evolve!- As a company we evolve, change, learn, and adapt. What we did yesterday is not necessarily the best approach for tomorrow. We adhere to an ongoing effort to improve products, services, or processes. These efforts can seek ’incremental’ improvement over time or ’breakthrough’ improvement all at once. Processes are constantly evaluated and improved in light of their efficiency, effectiveness, and flexibility.
• Put everything on the table- The key to successful teams is transparency, honesty, and vulnerability. Respectfully and empathetically, we will dare to share our thoughts, feelings, opinions, and ideas.