Deep understanding of the business scenarios of KA customers, combined with the characteristics of Tencent Cloud products to help KA customers solve technical problems on the cloud, and assist KA customers in expansion,adjustment and optimization of business structure
Communicate closely with KA customers through IM/telephone/remote-access/visit, gain insights into customers pain points and product tool improvements, and continuously improve customers satisfaction and product experience
Provide proactive services to help customers anticipate and avoid problems, quickly locate and deal with customers problems and faults about network/load-balancing/server/storage/database
Bachelor's degree or higher in Computer Science, Information Technology, or related discipline. Familiar with cloud computing technology and products.
Basic knowledge in Linux system management and TCP/IP protocol, ability to analyze and troubleshoot technical issues using relevant tools
Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
Experience in audio&video/SDK R&D/DevOps/big data/AI/TCE/Kubernetes/Docker is preferred
Good communication, presentation and logical thinking skills, good sense of service and collaboration, strong sense of responsibility, and strong ability to resist pressure. Preferred--certifications of Tencent cloud or equivalent.
Good at Chinese, fluent in at least one language of English with good oral and written expression skills.
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
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What We Do
Tencent uses technology to enrich the lives of Internet users. Our communications and social platforms Weixin and QQ connect users with each other, with digital content and daily life services in just a few clicks. Our high performance advertising platform helps brands and marketers reach out to hundreds of millions of consumers in China. Our financial technology and business services support our partners' business growth and assist their digital upgrade. We invest heavily in talent and technological innovation, actively participating in the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998, and listed on the Main Board of the Stock Exchange of Hong Kong since June 2004.
