Are you excited to work with innovative security products?
Would you like to help our customers get the most out of our cutting-edge solutions?
Join Akamai's Enterprise Security Group!
Akamai Guardicore is changing the way organizations protect all of their critical assets from advanced threats. Our team is made up of skilled and experienced cybersecurity and data center professionals. We're always eager to welcome new talent who can bring fresh ideas and help us grow.
Partner with the best
Use your technical expertise to optimize Guardicore, enhancing security with micro-segmentation, ZTNA, and DNS Firewall protection.
As a Senior Technical Account Manager, you will be responsible for:
- Acting as the dedicated technical resource, assisting the customer with platform configuration and use case strategy
- Advising technical challenges and collaborate with Guardicore's services and support teams to ensure speedy resolution
- Creating a complete picture of a customer's environment, processes and deployment characteristics
- Developing a success plan to align with customer objectives, driving value and growth for the customer
- Advocating for customers by coordinating with product, support, and services teams for long-term success
- Maintain operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health
Do what you love
To be successful in this role you will:
- Have experience in Cyber Security in a customer facing role
- Demonstrate a working knowledge of networking protocols and basic cyber security principles
- Have troubleshooting and deployment experience with Windows and Linux environments
- Have proven ability to build relationships across all levels, from CISO to security engineers
- Be fluent in Japanese, both written and spoken, with the ability to effectively communicate technical concepts and instructions to Japanese-speaking clients and colleagues
- Be proficient in English, with excellent verbal and written communication skills
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- Experience in cybersecurity in a customer-facing role
- Working knowledge of networking protocols and basic cybersecurity principles
- Troubleshooting and deployment experience with Windows and Linux environments
- Ability to build relationships with stakeholders ranging from CISOs to security engineers
- Fluent Japanese, written and spoken
- Proficient English with excellent verbal and written communication skills
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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