As a Technical Account Manager, you will serve as the bridge between our customers and internal teams, combining technical expertise with relationship management to deliver exceptional support and solutions. You will play a key role in troubleshooting, optimizing processes, and ensuring customer success with our product.
At justtrack, we build a SaaS business that provides app and game publishers with an attractive toolset to handle their entire global marketing growth process. Starting from managing, analyzing, and automating marketing processes, justtrack enables gathering deep mobile product insights. As part of the Applike Group (financially backed by media powerhouse Bertelsmann), justtrack has access to industry experts and funding with a long-term growth mindset.
What you will do:
- Respond promptly and effectively to customer inquiries, providing technical support.
- Utilize your technical knowledge to troubleshoot issues, offer solutions, and provide recommendations to customers by deep-diving into our product and business.
- Collect and forward customer feedback, requirements, and technical issues to the appropriate internal teams, facilitating timely resolutions.
- Build strong relationships with customers and partners, understanding their needs.
- Identify areas for process improvement and collaborate with internal teams to implement solutions that enhance customer satisfaction and efficiency. Among other things, this includes improving the processes for gathering requirements and receiving inquiries.
- Maintain records of customer interactions, technical issues, and resolutions.
Who you are:
- You bring at least 2 years of professional experience in Customer Support or Account Management.
- You have experience in working with APIs, databases, and ideally SDKs and logging tools (e.g. Kibana) as well as SQL knowledge.
- You are capable of managing multiple tasks and prioritizing effectively in a fast-paced environment.
- You have strong communication and interpersonal skills that help you understand and manage stakeholder needs as well as maintain sustainable, robust relationships.
- You are comfortable with working in an international working environment, and your English skills are excellent, both written and spoken.
- If you have worked with SaaS/B2B products in the past or know about mobile marketing and analytics (e.g., tracking, attribution), it is a plus. Alternatively, a strong willingness to dive deep into Adtech is highly valued.
Fuel for the Journey: Benefits to Support Your Ambitions
- Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
- Easy Arrival to justtrack: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at justtrack in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
- Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
- Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
- Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.
Skills Required
- At least 2 years of professional experience in Customer Support or Account Management
- Experience working with APIs, databases, ideally SDKs and logging tools (e.g., Kibana)
- SQL knowledge
- Strong communication and interpersonal skills
What We Do
applike group is the leading company building in the app economy. Our technologies + businesses to cover the full value chain of the mobile apps market. Our companies work independently, but benefit from each others’ technologies and knowledge. We are 4 companies (JustDice, adjoe, Sunday, justtrack) under one roof of applike group. justDice: We build exciting app-discovery products for mobile gamers. With >50 million users we are the global market leader, while still growing rapidly every day adjoe: We build new technologies and ad formats that create a competitive edge for mobile app developers. Sunday: We create and publish extremely engaging and addictive mobile games with smart and player-friendly monetisation justtrack: One-stop software to automate your whole user acquisition process. This would be inconceivable without the 3 developer teams that form the core of applike group. We are 100 percent tech company where everybody is interested in computer science. We are always giving our best to get in touch with the newest technology in order to build the most relevant products. Our mission is to build software with the capability to distribute ads to every mobile device on earth.
