Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will role model excellent customer service as serve as an ambassador for our business, ensuring our visitors have a first-class experience.
How you will contribute
You will:

• Allocate people resources in your allocated area to manage customer volumes to deliver first-class customer service
• Ensure that the area constantly meets with health, safety and hygiene standards and our health, safety and environmental policies and lead and manage the safe evacuation of all visitors in the event of an emergency
• Be the first point of contact in your area to manage and resolve customer concerns/complaints including safeguarding, escalating as necessary and supporting accident and customer complaint investigations
• Provide training, coaching and feedback to area team members to aid development and performance management, driving a culture of continuous improvement.
• Manage resources (e.g., stock) to ensure effective service to customers

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• A high degree of interpersonal and customer service skills with the ability to positively interact with all levels of people in a professional and courteous manner and act decisively when required
• Confident with presenting/demonstrating/public speaking
• First-level team leadership skills
• Manage and thrive in pressure situations, particularly associated with large numbers of people
• Competent organizational skills - able to plan and organize people and tasks effectively.
• Good numeracy skills
• Continuously work with a high level of energy and drive at all times

More about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Travel requirements:
Work schedule:
No Relocation support available
Business Unit Summary
Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident , Oreo , Philadelphia , and local jewels like Clorets and Bubbaloo . We are leaders in the making of cream cheese, powdered beverages and confections-in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Customer Support
Administration Services