We’re looking for a technical and resourceful Systems IT Support Specialist to provide exceptional day-to-day support to a global team of editors and creatives. You’ll be the go-to person for troubleshooting issues related to the Adobe Creative Suite, Mac operating systems, Google Workspace, and workflow tools like Monday.com and 1Password. Your mission? To keep our teams up and running—no matter where in the world they are.
What you’ll do:
- Provide first and second-level IT support to international users, primarily focused on video editors and graphic designers using Adobe Creative Suite (Premiere, After Effects, Photoshop, etc.).
- Troubleshoot macOS issues including performance, compatibility, networking, and peripheral support.
- Troubleshoot Windows issues with Adobe Creative Cloud and LucidLink.
- Assist users with Google Workspace (Gmail, Drive, Docs, Meet, etc.) and help maintain best practices across tools.
- Support project management workflows by assisting with Monday.com issues and user onboarding.
- Provide user support and access management for 1Password, including vault setup, permissions, and secure sharing practices.
- Manage tickets, track recurring issues, and document resolutions for continuous improvement.
- Coordinate with the broader IT team on provisioning accounts, software installations, and access rights.
- Ensure proper backups, version control, and storage solutions are in place for creative workflows.
What we’re looking for:
- 5+ years experience in IT support, ideally in a creative or media environment.
- Experience with Python and other modern scripting language(s)
- Strong knowledge of Adobe Creative Suite tools and how editors use them in production environments.
- Solid understanding of macOS and Apple hardware troubleshooting.
- Experience with Google Workspace administration and support.
- Experience with Microsoft Windows.
- Familiarity with Monday.com or other project management/collaboration tools.
- Experience with 1Password or similar password management tools, including account management and restoration.
- Excellent communication and problem-solving skills; comfortable supporting users in multiple time zones.
- Bonus: Familiarity with remote desktop tools, file management systems like LucidLink or Iconik, or experience working in a post-production workflow, experience with setting up and managing MDM solutions.
Nice to Have:
- AI and automation experience
- Snowflake and database support
- Familiarity with cloud platforms like AWS, GCP, or Azure.
Why TubeScience?
- Impact: This is our founding (first) Senior Data Engineer, who will get the chance to drive and lead product, process, and team growth. You’ll be at the forefront of improving our data infrastructure, directly influencing how we collect, manage, and utilize ad performance data.
- Growth: Opportunity to work and implement cutting-edge tools and technologies in a rapidly growing and evolving team and data landscape.
- Culture: Work in a dynamic, collaborative and supportive environment where your ideas and growth are valued, encouraged, and expected.
We’re all about impact, innovation, and results. Here, you’ll work in a collaborative environment where your ideas are valued, your data skills shine, and your drive makes waves in the digital advertising world.
Ready to join the team? Let’s build something incredible together. 🚀✨
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What We Do
As one of the fastest growing startups in Los Angeles, we're revolutionizing the way in which companies approach successful video advertising. Our team of award-winning Producers, Editors, Directors, Engineers, and Performance Marketing Managers are building a global studio where we can conceptualize, shoot, and produce hundreds of videos per day. Unlike traditional advertising agencies that pitch creative concepts for companies, hope they will perform, and outsource filming, we design videos that are guaranteed to convert. We use data to guide our creative process and leverage testing and analysis to make adjustments to react to users in real-time.
What's atypical about the company:
We're fast and data-driven: our teams develop concepts in the morning, shoot/edit in the afternoon, launch in the evening, and iterate the next day based on real-world performance.
We’re a behavioral R&D lab at the core: We put 2,000+ video experiments per week, watched by tens of millions of people per day, that give us deep insights into how people make decisions. Over the past couple years, we’ve built an enormous library of IP around human behavior and visual communication.
We work on a pure pay for performance basis. Zero production fees for video. Clients only pay us if our videos outperform anything they’re running internally.
