Senior Systems Engineer

NETGEAR is seeking a technically skilled and customer-focused Senior Systems Engineer (プリセールスSE) to support our growing Enterprise IT and ProAV business in Japan.

In this role, you will partner closely with account managers, channel partners, and customers to design and deliver enterprise networking solutions across wired, wireless, and cloud-managed environments. You will act as a trusted technical advisor throughout the pre-sales and post-sales lifecycle, ensuring successful deployments while building long-term customer relationships.

You will also collaborate with global teams to share customer insights and contribute to ongoing product innovation. This position is ideal for someone who enjoys combining deep technical expertise with customer engagement in a dynamic and growing market.

• Based in Japan (Tokyo area preferred)

• Hybrid work environment (remote + on-site customer visits)

• Domestic travel required (~25–50%, depending on territory and projects)

• Partner with account teams to deliver pre-sales technical consultation, solution design, product demonstrations, and proof-of-concepts tailored to enterprise customer requirements

• Design and support deployment of enterprise-grade networking solutions, including Wi-Fi, switching, routing, security, and cloud-managed platforms

• Present technical solutions to a variety of audiences, including enterprise IT teams, channel partners, and internal stakeholders

• Support smooth transition from pre-sales to post-sales by working closely with customers and NETGEAR Support, including troubleshooting and escalation management

• Gather and communicate customer feedback and technical requirements to Product Management to support continuous product improvement

• Design secure network architectures aligned with Zero Trust principles, including segmentation, role-based access, and secure onboarding

• Promote adoption of cloud-managed networking platforms, including capabilities such as:

  • Zero-touch provisioning

  • Real-time monitoring and alerts

  • Firmware lifecycle management

  • Network analytics

• Conduct RF planning and wireless network design using tools such as Ekahau (or similar)

• Enable and support channel partners (MSPs, VARs, distributors) through technical training, joint customer engagement, and solution guidance

• Maintain awareness of competitive technologies, market trends, and evolving enterprise networking needs

• 5+ years of experience in Systems Engineering, Network Engineering, or customer-facing technical roles (e.g., プリセールスSE, 技術営業)

• Strong technical knowledge of:

  • Wi-Fi technologies (Wi-Fi 6 / 6E / 7)

  • Layer 2/3 networking (switching, VLANs, routing, QoS)

  • Enterprise networking fundamentals

• Strong troubleshooting and problem-solving skills across wired and wireless environments

• Business-level Japanese (required for customer engagement)

• Business-level English (used for internal communication and collaboration with global teams)

  • ※ One language may be stronger; willingness to use both in daily work is important

• Experience with cloud-managed networking platforms (e.g., NETGEAR Insight or similar solutions)

• Knowledge of Zero Trust security concepts (identity-based access, segmentation, etc.)

• Experience using RF design tools (Ekahau, Hamina, or similar)

• Industry certifications (CCNA, CCNP, CWNA, or equivalent)

• Experience working with channel partners, MSPs, or mid-market enterprise customers

• Experience with AV over IP solutions

• Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences

• Ability to build trust and maintain long-term relationships with customers and partners

• Team-oriented mindset with the ability to collaborate across local and global teams

• Good organizational and project coordination skills

• Comfortable working in a fast-paced, cross-functional environment

• Opportunity to work on cutting-edge networking technologies, including Wi-Fi 7 and cloud-managed solutions

• Collaborate with global teams while playing a key role in expanding NETGEAR’s presence in the Japan market

• Engage with a wide range of enterprise customers and partners across IT and ProAV industries

• Contribute directly to product improvement by sharing insights from the field

Company Statement/Values:  

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.  

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. 

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. 

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.