As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
This customer-facing sales engineering role partners with the Account Manager for India-West accounts in Mumbai to shape network solutions and build trusted technical relationships. The position translates customer planning, engineering, architecture, IT, and operations requirements into proposals, network designs, product configurations, and sales quotes. Its impact includes advancing next-generation converged architectures and Adaptive Networking applications across customer networks.
How you will make an impact:
- Lead technical customer engagements, gather networking requirements, and evaluate solution needs during sales meetings.
- Consult with prospective and existing customers on Ciena solutions for next-generation architectures and develop advanced use cases for converged architectures and Adaptive Networking applications.
- Create accurate and timely presales product configurations and pricing, lead RFP responses, and address customer technical inquiries.
- Lead collaboration with Sales, Product Line Management, and Marketing to develop or propose product enhancements aligned with customer requirements.
- Participate in Sales Engineering and Product Line Management focus groups to identify future product needs and evaluate solution alternatives.
- Drive the introduction of new concepts and features into customer networks using network design and modelling tools.
- Deliver product and technical expertise across optical, routing and switching products, and SDN management systems while managing ongoing customer and internal technical relationships; travel as required.
The must haves:
- Education: Technical degree, BE/BTech.
- Experience: 10+ years of telecommunications industry experience.
- Application of fibre-optic transmission systems, including OTN and WDM.
- Application of data networking technologies, including Carrier Ethernet, IP/MPLS, Segment Routing, EVPN, IGP/EGP protocols, transport and service networking protocols, and IP network architectures.
- Configuration and automation of test equipment, including power meters, traffic generators, optical spectrum analyzers, and optical time-domain reflectometers, with interpretation of test results.
- Application of SDN management systems, northbound interfaces, and OSS systems.
- Presentation, interpersonal, and communication skills; work in team-oriented environments; response to RFPs and accurate communication of technical quotations; use of computers and application programs, including Microsoft Office.
Nice to haves:
- Motivation to apply advanced transport architectures.
- Ability to understand customer needs and apply technical expertise to develop customer solutions.
- Development and maintenance of strategic customer relationships across multiple customer organizations.
- Demonstration of expertise, creativity, consultancy, and leadership during technical sales activities.
- Flexibility to manage multiple tasks and customer relationships.
- Pursuit of career development opportunities and assignments that expand understanding of Ciena solutions.
- Time management, leadership, mentoring, and escalation judgment.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Technical degree, BE, or BTech
- 10+ years of telecommunications industry experience
- Experience applying fibre-optic transmission systems, including OTN and WDM
- Experience with Carrier Ethernet, IP/MPLS, Segment Routing, EVPN, IGP/EGP protocols, transport and service networking protocols, and IP network architectures
- Experience configuring and automating test equipment, including power meters, traffic generators, optical spectrum analyzers, and optical time-domain reflectometers
- Ability to interpret optical and network test results
- Experience with SDN management systems, northbound interfaces, and OSS systems
- Presentation, interpersonal, communication, and teamwork skills
- Experience responding to RFPs and preparing accurate technical quotations
- Proficiency with computers, application programs, and Microsoft Office
- Motivation to apply advanced transport architectures
- Ability to understand customer needs and develop technical solutions
- Experience developing and maintaining strategic customer relationships across multiple organizations
- Expertise, creativity, consultancy, and leadership in technical sales activities
- Ability to manage multiple tasks and customer relationships
- Time management, leadership, mentoring, and escalation judgment
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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