The Role
Leads customer cloud and infrastructure environments across Azure, AWS, servers, storage, networking, security, and endpoints. Provides technical guidance, manages escalations, incidents, changes, provisioning, patching, monitoring, backup, disaster recovery, and lifecycle processes. Designs and maintains Intune endpoint management, Entra ID integrations, automation, scripting, and infrastructure-as-code. Drives optimization, security, compliance, documentation, service improvements, and customer-facing technical communication while mentoring team members.
Summary Generated by Built In
- Act as the primary engineering lead for assigned customer environments, building strong stakeholder relationships and providing technical guidance.
- Lead service reviews, operational discussions, and technical escalations while ensuring transparency and alignment.
- Collaborate with cross-functional teams, vendors, and service providers to resolve issues and support platform improvements.
- Identify and drive opportunities for optimization, automation, and service expansion.
- Implement, support, and maintain hybrid cloud and infrastructure platforms (Azure/AWS, servers, storage, networking, security), ensuring availability, performance, and security.
- Lead complex troubleshooting, root-cause analysis, and serve as an L2-L3 escalation point for critical issues.
- Responsible for managing and resolving incidents, service requests, and changes in accordance with established procedures and service-level objectives.
- Oversee system provisioning, configuration, patching, and lifecycle management.
- Implement and manage modern endpoint management solutions using Microsoft Intune, including compliance policies, configuration profiles, and security baselines.
- Manage application deployment, patching, and endpoint lifecycle processes, integrating with Entra ID and identity controls.
- Support endpoint security initiatives and zero-touch provisioning (e.g., Autopilot).
- Monitor system health, performance, and alerts; respond to incidents within SLA targets.
- Support disaster recovery, backup, and resiliency initiatives to ensure business continuity.
- Drive incident, problem, and change management processes alignment with operational standards and best practices.
- Develop and maintain automation, scripting, and infrastructure-as-code to improve reliability, consistency, and efficiency.
- Identify and implement proactive improvements across monitoring, patching, and configuration management.
- Identify opportunities for service expansion or optimization and support upsell initiatives where applicable
- Maintain accurate technical documentation, diagrams, and runbooks.
- Ensure environments align with security, compliance, and architectural standards.
- Contribute to knowledge sharing and engineering standards.
- Comply with organizational policies, standards, and regulatory requirements.
- Performs other duties as assigned by management.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in information technology, computer science, engineering, or a related field, or an equivalent combination of education and relevant professional experience.
- 7+ years of experience in cloud and infrastructure engineering (Azure and AWS preferred).
- Strong experience across server, storage, networking, and security domains.
- Hands-on experience with Microsoft Intune / Endpoint Manager (UEM).
- Experience with identity and access management (Entra ID / Azure AD), including directory services, authentication, authorization, and role-based access control.
- Experience with automation and scripting tools such as PowerShell and Ansible, including the application of infrastructure-as-code and configuration management principles.
KNOWLEDGE, SKILLS AND ABILITIES
- Advanced troubleshooting skills in hybrid environments.
- Understanding of infrastructure security best practices, including patch management, least privilege access, and secure configuration standards
- Awareness of backup, disaster recovery, and business continuity concepts in cloud and hybrid environments
- Knowledge of monitoring, logging, and alerting concepts and tools used to support system reliability and incident response
- Strong understanding of ITIL-based service delivery (incident, change, problem management)
- Ability to adapt to a changing technical environment
- Ability to coach and mentor team members within the engineer’s areas of expertise, including sharing knowledge, reviewing technical approaches, and supporting skill development.
- Ability to communicate clearly with all team members and end-users
- Ability to prioritize competing demands, respond promptly to service-impacting issues, and maintain accuracy and sound judgment in a fast-paced environment.
- Customer-facing presentation and consulting skills
- Ability to translate business requirements into technical solutions
- Ability to explain technical procedures in business terms
- Ability to solve complex technical problems through sound and methodical troubleshooting
- Excellent written, verbal, presentation, and consultative communication skills, with the ability to explain technical concepts in business terms to customers, end users, technical teams, and organizational leaders.
PREFERRED QUALIFICATIONS
- Cloud design and architecture experience.
- Unified Endpoint Management design and architecture (Intune, SCCM, JAMF) experience.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
- On-call and schedule flexing as needed to meet Bell Techlogix internal and client needs.
- Must be able to work at a computer for long periods of time.
- Must be able to listen and speak on the phone for long periods of time.
TOOLS AND EQUIPMENT USED
- Regularly uses a computer, telephone or headset, collaboration and remote-support tools, and other standard office and technical equipment required to support cloud, endpoint, and infrastructure environments.
CONDITIONS OF EMPLOYMENT
- Must successfully pass pre-employment, post-offer background check and drug screen.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor’s degree in information technology, computer science, engineering, or a related field, or equivalent education and relevant professional experience
- 7+ years of experience in cloud and infrastructure engineering
- Experience with Azure and AWS
- Strong experience across server, storage, networking, and security domains
- Hands-on experience with Microsoft Intune or Endpoint Manager
- Experience with Entra ID or Azure AD, including directory services, authentication, authorization, and role-based access control
- Experience with PowerShell and Ansible automation and scripting
- Experience applying infrastructure-as-code and configuration management principles
- Advanced troubleshooting skills in hybrid environments
- Understanding of infrastructure security best practices, patch management, least privilege access, and secure configuration standards
- Knowledge of backup, disaster recovery, and business continuity concepts
- Knowledge of monitoring, logging, alerting, and incident response concepts
- Strong understanding of ITIL-based incident, change, and problem management
- Customer-facing presentation and consulting skills
- Ability to translate business requirements into technical solutions
- Excellent written, verbal, presentation, and consultative communication skills
- Cloud design and architecture experience
- Unified Endpoint Management design and architecture experience with Intune, SCCM, or JAMF
- High school diploma or equivalent
- Ability to pass pre-employment and post-offer background checks and drug screening
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The Company
What We Do
As a leading information technology managed services and solutions company, Bell Techlogix provides transformational Next Generation Digital Workplace and Infrastructure Management Solutions to large and mid-market enterprises, as well as the public sector. Through our state-of-the-art service delivery platforms, centers of excellence and our talented professionals, we help clients leverage technology for tangible, real world results; reducing costs, improving agility and providing exceptional responsiveness to their customers. Bell Techlogix has headquarter locations in Indianapolis, IN and Richmond, VA. For more information on Bell Techlogix, please visit us on the web at www.belltechlogix.com.
