Senior Systems Administrator

Summary 

As a Sr. Systems Administrator at Geonetric, you’ll maintain systems administration by creating, implementing, and improving a variety of Geonetric IT systems including, but not limited to, laptops, VPN, Office 365 Suite, and SaaS applications.  Working with all Geonetric employees, your proactive approach to monitoring, troubleshooting, and upgrading these systems helps maintain uninterrupted business operations. Working closely with other technical experts, you’ll influence the direction, policies, standards, and best practices of corporate IT. 

Essential Duties and Responsibilities 

While Geonetric employees might get to work on just about anything, this position primarily: 

• Provides internal end-to-end user and IT support for laptops, printers, hardware, email, internet, VPN, LAN, applications, and phones.  

• Provisions, deprovisions, and manages user and computer accounts in hybrid AAD environment. 

• Owns applications including Office 365 Tenant, Exchange Online, SharePoint Online, Teams Phones, Workfront, and Microsoft Dynamics GP, Entra ID, and SaaS applications.  

• Owns integration/automation for corporate IT systems.  

• Manages and supports the configuration and installation of laptop hardware, software, and peripherals.  

• Manages the IT support ticketing system by monitoring and prioritizing incoming requests, ensuring timely and efficient resolution of technical issues based on severity and business impact.  

• Purchases, maintains, and retains an inventory of all IT assets, including equipment, hardware, software and SaaS licensing.  

• Automates updates, software deployments, and vulnerability patching. 

• Configures and implements new server infrastructure.  

• Updates and maintains corporate infrastructure.  

• Manages IT infrastructure including monitoring resources, researching disk space issues, and creating backups.    

• Completes complex work independently while understanding and anticipating impacts, including to adjacent work.  

• Serves as a subject matter expert in the discipline, solving unexpected issues, and making decisions.   

• Manages and defines processes, recommending and executing improvements, efficiencies, and technologies to drive better results.   

• Develops and executes strategies in collaboration with peers, effectively communicating to stakeholders.   

• Consistently lives our core values: Own It, Bring It, Push It, Say It, Unite.  

Education and Experience 

• Bachelor’s degree in Computer Science, MIS, Networking or related field or equivalent required 

• Typically has a minimum of 5 years’ experience  

Professional Skills  

• Proficiency in desktop support required 

• Experience managing and prioritizing help desk ticket queues required 

• Experience with desktop operating systems, software applications and basic hardware required  

• Experience administering Active Directory, Entra ID, Office 365 environments, SaaS applications, SSO, and MFA required 

• Experience with server support preferred 

• Familiarity with Azure Administration preferred 

Core Values 

All Geonetric employees need to fit into our unique culture and live our core values: 

• Own It: We’re accountable to ourselves, each other and our clients. We keep our promises.  

• Bring It: We deliver exceptional service and value every day. We’re aiming for Wow!  

• Push It: We’re always moving forward or learning from our mistakes. Standing still is not an option.  

• Say It: We’ve torn down walls so ideas and information flow freely. Candid and direct is a way of life.  

• Unite: We are strategic and creative, thoughtful and candid, fun and different. We’re one team, united by a common vision.  

After Hours Support 

• May require evening or weekend on-call and support for critical incident response and scheduled maintenance windows  

Geonetric welcomes diversity. We are an equal opportunity and affirmative action employer and provide a fun place to work full of people with different backgrounds, perspectives, and skills. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.