The Role
Provides L2/L3 support and administration across servers, networks, cloud platforms, Microsoft 365, endpoints, security controls, and IT service management. Manages Azure resources, identity, infrastructure, devices, licensing, patching, monitoring, and vendor coordination. Supports incident resolution, root-cause analysis, documentation, compliance audits, vulnerability remediation, CI/CD monitoring, and automation initiatives. Works with the IT Operations Lead to maintain reliable, secure, and efficient technology operations.
Summary Generated by Built In
About Tarento:
Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.
We're proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you’ll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.
Role Overview
We are looking for a hands-on and proactive Senior System Engineer to support and maintain the technology environment across infrastructure, networking, end-user computing, cloud, security, and IT service management. This role works closely with the IT Operations Lead to ensure stable, secure, and reliable day-to-day IT operations, while contributing to automation, documentation, and continuous improvement initiatives.
Key Responsibilities
IT Operations & Service Support
- Provide L2/L3 technical support for servers, networks, applications, cloud services, and end-user technology.
- Handle incidents, service requests, and escalations through the IT ticketing platform in line with SLA targets.
- Perform root-cause analysis for recurring issues and support post-incident reviews.
- Maintain accurate documentation, runbooks, and knowledge-base articles.
Infrastructure, Network & End-User Computing
- Administer and maintain servers, storage, virtualization platforms, wireless networks, and firewalls.
- Manage switches, routers, wireless access points, and Internet circuits, including vendor coordination.
- Support the full device lifecycle — procurement, provisioning, refresh, and secure disposal — for laptops, desktops, and peripherals.
- Handle user onboarding, offboarding, access provisioning, and asset recovery in coordination with HR.
- Monitor bandwidth, capacity, and infrastructure health; flag risks proactively.
Cloud & Microsoft 365 Support
- Manage and monitor Microsoft Azure resources, including VMs, storage, DNS, identity/access, and networking components.
- Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, license allocation, and mail-flow/security settings.
- Support basic administration on other cloud platforms (AWS/GCP) where required.
- Track cloud and M365 usage/licensing, and flag anomalies or cost concerns.
Software, License, Patch & Configuration Management
- Support Microsoft 365/O365 license allocation, renewals, and usage tracking.
- Assist with endpoint configuration, software deployment, and patch management (e.g., using ManageEngine Desktop Central/Endpoint Central).
- Maintain hardware/software inventory and support licensing compliance checks.
DevOps & Automation (Exposure Preferred)
- Support basic Git/GitLab operations, including access reviews under guidance.
- Assist with CI/CD pipeline monitoring and operational stability tasks in collaboration with DevOps teams.
- Identify opportunities to automate repetitive support tasks and reporting.
Cybersecurity & Compliance Support
- Support implementation of IT security policies and operational controls.
- Assist with vulnerability scans, patch remediation tracking, and endpoint protection/EDR health monitoring.
- Support ISO 27001/ISMS audit activities — evidence collection, access reviews, and documentation.
Monitoring & Reporting
- Maintain operational dashboards for uptime, ticket performance, patch compliance, and asset status.
- Assist in preparing monthly SLA/KPI reports for the IT Operations Lead.
Vendor & Procurement Support
- Coordinate with vendors and MSPs for hardware, software, and network services
- Support procurement documentation, quotations, and renewal tracking.
Required Skills & Experience
- 5–8 years of experience in system administration, IT infrastructure, or IT operations support.
- Strong knowledge of Microsoft Azure — administration, resource management, DNS, storage, access/identity management, and cost monitoring.
- Strong knowledge of the Microsoft 365 environment — Exchange Online, Outlook, Teams, SharePoint, OneDrive, license management, and mail-flow/security administration.
- Strong working knowledge of Windows Server, Active Directory/Entra ID, DNS, DHCP, and networking fundamentals.
- Experience with endpoint management tools (Intune, ManageEngine, or similar).
- Familiarity with firewalls, VPNs, and network troubleshooting.
- Exposure to AWS and/or GCP is a plus in addition to Azure.
- Working knowledge of ITSM tools (JIRA, ServiceNow, Freshdesk, or similar).
- Exposure to Git, CI/CD, or scripting/automation is a plus, but not mandatory.
Preferred Certifications:
- ITIL Foundation
- Microsoft Certified: Azure Administrator Associate / AWS Cloud Practitioner (or equivalent)
- CompTIA Network+/Security+
Key Competencies:
- Troubleshooting & Problem-Solving
- Customer Service & Communication
- Attention to Detail & Documentation
- Willingness to Learn Cloud/DevOps/AI Tools
- Team Collaboration
Education:
BE/BTech, Information Technology, or related discipline.
Skills Required
- 5-8 years of experience in system administration, IT infrastructure, or IT operations support
- Strong knowledge of Microsoft Azure administration, resource management, DNS, storage, identity and access management, and cost monitoring
- Strong knowledge of Microsoft 365, including Exchange Online, Outlook, Teams, SharePoint, OneDrive, licensing, and mail-flow/security administration
- Working knowledge of Windows Server, Active Directory or Entra ID, DNS, DHCP, and networking fundamentals
- Experience with endpoint management tools such as Intune, ManageEngine, or similar
- Familiarity with firewalls, VPNs, and network troubleshooting
- Exposure to AWS and/or GCP
- Working knowledge of ITSM tools such as JIRA, ServiceNow, Freshdesk, or similar
- Exposure to Git, CI/CD, or scripting/automation
- ITIL Foundation certification
- Microsoft Certified Azure Administrator Associate, AWS Cloud Practitioner, or equivalent certification
- CompTIA Network+ or Security+ certification
- BE/BTech in Information Technology or a related discipline
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The Company
What We Do
Tarento is a Nordic-Indian IT services company that helps organizations navigate digitalization through enterprise applications, data and information management, mobile and custom solutions. Its offerings span digital, data, AI, cloud, consulting, software development, integration, testing, and application management. The company also builds scalable web and mobile apps, portals, platforms, and products for clients across industries, combining technology expertise with data-management capabilities.
