1-YEAR BASE TERM, WITH POTENTIAL 2-YEAR EXTENSION. MUST BE ABLE TO WORK ONSITE IN SACRAMENTO, CA AREA.
Mandatory Requirements
- A minimum of seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
- A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
- A minimum of seven (7) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
- A minimum of seven (7) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation, and deployment.
Desirable Requirements
- A minimum of five (5) years of hands-on coding experience in algorithm and data structures.
- Experience with technical integration between SaaS solutions and the ServiceNow “Now Platform” including but not limited to Incident Management, Change Management, Service Level Management, and Service Catalogue.
- Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
- Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
- Experience with AI technologies such as MS Copilot, Claude, etc.
- Experience in using tools to solve application performance issues.
- Experience in metrics, analytics, and logging.
- Experience in working in an agile environment and working with cross-functional teams.
Applications that do not complete the Prescreen Survey will not be considered.
Anvaya Solutions, Inc. is an equal opportunity employer. All employment decisions, including hiring, promotions, and compensation, are made without regard to race, color, religion, sex, national origin, or any other protected characteristic. We are committed to a merit-based workplace where every individual is treated with respect and has equal access to opportunities based solely on their qualifications and performance.
Skills Required
- At least seven years of experience implementing, enhancing, and testing SaaS applications.
- At least seven years of technical and administrative support experience for SaaS applications, including researching, debugging, and resolving technical issues.
- At least seven years of experience onboarding SaaS applications, configuring SaaS systems, generating dashboards, and working with third-party vendors and SaaS clients.
- At least seven years of Software Development Life Cycle experience, including analysis, solutioning, detailed design, development, testing, automation, and deployment.
- At least five years of hands-on coding experience with algorithms and data structures.
- Experience integrating SaaS solutions with the ServiceNow Now Platform, including Incident Management, Change Management, Service Level Management, and Service Catalogue.
- Experience maintaining and administering ServiceNow ITSM, ITAM, and ITOM.
- Extensive experience using, defining, and generating ServiceNow reports for SaaS applications and solutions.
- Experience with AI technologies such as Microsoft Copilot and Claude.
- Experience using tools to resolve application performance issues.
- Experience with metrics, analytics, and logging.
- Experience working in an agile environment with cross-functional teams.
What We Do
Founded in 2007, Anvaya Solutions is an award-winning, woman-owned CMMI Level 3 cyber security and information assurance consulting firm. The company is dedicated to helping organizations across both public and private sectors enhance their security posture, protect their reputation, and increase compliance with regulations while reducing the risk of financial losses and liability from security breaches through its expertise in consulting, assessments, and training.
