Key Responsibilities:
Cloud Infrastructure & Architecture
- Architect, deploy, configure, and support cloud infrastructure on Azure, AWS, and other public clouds for high availability, performance, and security.
- Lead migration of on-premise customer environments to hosted cloud platforms, targeting completion milestones aligned with signed customer commitments and pipeline forecasts.
- Implement and maintain security measures including identity management, network segmentation, and compliance controls across cloud environments.
- Configure secure integrations with external services (OAuth, Microsoft 365, GSuite, third-party applications).
- Optimize cloud resource utilization and cost efficiency, with measurable cost-per-environment targets.
Automation & Scalability
- Develop and maintain Infrastructure-as-Code using Terraform, Ansible, and/or Puppet to enable scalable, repeatable environment provisioning.
- Build toward a fully automated CI/CD pipeline for deployment and monitoring, reducing manual provisioning time by a measurable target (to be established within first 90 days).
- Create automation scripts (Python, Bash, PowerShell) to eliminate repetitive infrastructure tasks.
Technical Support & Customer Engagement
- Serve as primary technical support liaison for hosted and on-premise client environments, delivering resolution within defined SLAs.
- Diagnose and resolve complex customer infrastructure issues across server operating systems (Linux, Windows) and database platforms (SQL Server, MySQL, PostgreSQL, Oracle).
- Document all customer requests, diagnostic steps, and resolutions thoroughly and consistently.
- Communicate progress and status to internal and external stakeholders with frequency and clarity.
AI Strategy & Adoption
- Leverage AI-assisted coding tools (e.g., GitHub Copilot, Claude Code) to accelerate IaC development, scripting, and troubleshooting workflows.
- Build and maintain AI-enabled knowledge bases from existing company knowledge resources, supporting the BU's AI-DLC Level 2/3 roadmap toward customer-facing agents and adjacent software modules.
- Ensure responsible use of AI tools in all internal and customer-facing contexts, specifically regarding data privacy, PII protection, and intellectual property.
- Identify and document at least 2 AI-driven workflow improvements within the first 90 days, with estimated hours saved.
Incident Response & Systems Administration
- Provide priority assistance in containment and remediation during cybersecurity incidents.
- Perform general systems administration including installation, configuration, maintenance, system audits, backups, and patch management.
Qualifications:
- 5+ years of experience in a System/Cloud Administrator role.
- Demonstrated proficiency with Azure and AWS cloud platforms, including environment architecture and deployment.
- Experience with database platforms: Microsoft SQL Server, MySQL, PostgreSQL, and/or Oracle.
- Strong knowledge of networking concepts and technologies.
- Working proficiency across Linux and Windows server operating systems.
- Experience with Infrastructure-as-Code tools (Terraform, Ansible, or Puppet).
- Demonstrated proficiency with AI prompting and working knowledge of LLMs, including when to use them and when not to, with specific attention to privacy and IP considerations.
- Ability to manage competing priorities, triage by urgency, and drive issues to resolution independently.
Preferred Qualifications:
- Proven hands-on experience architecting multi-tenant or multi-customer cloud environments.
- Strong scripting skills in Python, Bash, and/or PowerShell.
- Experience with containerization (Docker) and orchestration (Kubernetes).
- Familiarity with CI/CD pipeline design and DevOps practices.
- Cloud certifications (Azure, AWS) from tier-one providers.
- Experience in a customer-facing technical support role with SLA accountability.
- Prior experience applying AI tools to infrastructure automation or knowledge management workflows.
Salary range: $75,000 - $85,000 CAD per year.
Skills Required
- 5+ years experience in a System/Cloud Administrator role.
- Proficiency with Azure and AWS cloud platforms, including environment architecture and deployment.
- Experience with database platforms: Microsoft SQL Server, MySQL, PostgreSQL, and/or Oracle.
- Strong knowledge of networking concepts and technologies.
- Working proficiency across Linux and Windows server operating systems.
- Experience with Infrastructure-as-Code tools (Terraform, Ansible, or Puppet).
- Demonstrated proficiency with AI prompting and working knowledge of LLMs, including privacy and IP considerations.
- Ability to manage competing priorities, triage by urgency, and drive issues to resolution independently.
- Experience scripting to automate infrastructure tasks (Python, Bash, PowerShell).
- Hands-on experience architecting multi-tenant or multi-customer cloud environments.
- Experience with containerization and orchestration (Docker, Kubernetes).
- Familiarity with CI/CD pipeline design and DevOps practices.
- Cloud certifications (Azure, AWS) from tier-one providers.
- Experience in a customer-facing technical support role with SLA accountability.
- Prior experience applying AI tools to infrastructure automation or knowledge management workflows.
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
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Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
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Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
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