Senior System Administrator- IT Operations

• Batch & Event Management
  
• Incident Management
  
• Change Management
  
• Disaster/Major Incident Management
  

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

·       Guarantee the quality, integrity, maturity, and service orientation towards our service consumers

·       An expert in Mainframe Batch monitoring.
Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring)

·       Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them

·       Handle all technical escalations

·       Setup the necessary procedures & documentation

·       Oversee the health of infrastructure systems and provide inputs towards continuous improvements

·       Makes a report of shift operations as needed

Responsibilities & Main tasks: (During your shift window)

•         Capable of executing all tasks as a “Mainframe Batch Operator”

•         Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions

•         Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...)

•         Ensure, the IT Operators follow the available procedures, documentation, & knowledge base

•         Provide break-fix support & act as a technical escalation point

•         Oversee the management of Batch, Incident, Event & Change handling and required follow-up

•         Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.

•         Take lead in disaster meetings and help the stakeholders to address the issue(s)

•         Up to date w.r.t the knowledge of Infrastructure/Batch environment

•         Capable to assess the criticality of given situation and come out with alternatives

•         Quickly adaptable to the ongoing changes in the environment

•         Share the knowledge/questions with team or respective stakeholders

•         Identify the needs (or problems) and trigger relevant actions

•         Provide input towards possible automation and service/process improvements

Skills required

Technical

•         Very good understanding of ITIL V3/V4 Fundamentals

•         Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.

•         Fair knowledge of Windows & Linux Operating Systems

•         Strong Mainframe fundamentals

•         Good foundation of networking concepts

•         Nice to have: Knowledge & experience working with different automation tooling within IT Operations

Behavioral

•         Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts

•         Very good communication & coordination skills

•         Very good team player

•         Very good analytical thinking and problem-solving abilities

•         Self-driven, committed, process Oriented and able to handle challenging situations

•         Open to take-up additional responsibilities as and when needed

Experience

·       5-10 years relevant experience working in IT Operations domain

Education

·       B.Tech, B.Sc, BCA or MCA