As a Senior Support Specialist at Nagish, you will be the first point of contact for users, ensuring exceptional support and accessibility for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality, you’ll communicate with empathy, prioritize user needs, and go above and beyond to deliver a seamless, positive experience, consistently exceeding expectations.
On a day-to-day, you will:
- Respond to customer inquiries via Intercom, chat, email, and other support channels with professionalism, warmth, and care.
- Troubleshoot and resolve technical issues while ensuring users feel seen, valued, and supported.
- Educate users on how to best utilize Nagish’s services, empowering them to communicate seamlessly.
- Track and document customer interactions to identify common challenges and areas for improvement.
- Work closely with the Product and Engineering teams to relay user feedback and contribute to product enhancements.
Requirements
- 3+ years of proven experience in customer support, preferably in telecommunications.
- Fluency in English both written and spoken
- Strong written communication skills, with an ability to explain technical concepts clearly and concisely.
- Proficiency in support and project management tools such as Intercom, Mixpanel, Linear, Monday.com, Asana - a must
- A problem-solving mindset with the ability to multi-task.
- Strong technical orientation with the ability to understand complex technical concepts - A must
- Sunday - Thursday workweek to support coverage needs
- Located in WET/CET/EET time zones
- Valid work authorization in Europe — must
Bonus but not a must:
- Proficiency in ASL (American Sign Language)
- Experience working with the Deaf and Hard of Hearing community
- Experience in building automation flows
Benefits:
😁 Work on a fulfilling life-changing product (Literally)
🗝️ Join as a key player at an early stage
🏖 Unlimited time off and sick days
👯♂️ Annual company get-together
About Us:
Nagish makes communication accessible for people who are Deaf or hard of hearing.
Our team is passionate about making the world more accessible using our state-of-the-art tech — made for consumers and enterprises.
We are backed by some of the best investors out there: Comcast, Techstars, Vertex, Precursor, Contour, Cardumen, and more.
Top Skills
What We Do
Check out our open positions on nagish.com/careers. **We do not post positions anywhere else**
Nagish stands for 'Accessible' in Hebrew and our mission is to make communication more accessible. We believe that everyone should have the right to use a phone without having someone listen to their private calls. Nagish gives its users full ownership of their calls by converting text-to-speech and speech-to-text in real-time so that one side of a phone call can type and read while the other side can hear and speak.
