Senior Support Specialist

Our Story:

Unlocking the Ageless Revolution for Patients and Practices: With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we're expanding into new verticals. Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.We are looking for those who are passionate to join our mission!

Team on a Mission

Looking for an exciting opportunity to work with a dynamic, fast-growing startup that is making waves in the medical aesthetics industry? Look no further than RepeatMD! Our team is passionate about helping our clients grow their practices with our innovative platform, and we are looking for a Senior Support Specialist to join the CX team.

At RepeatMD, we believe in constant, never-ending improvement, and we are looking for someone who shares our passion for learning and growth. The ideal candidate will possess a blend of top-notch soft skills, an ability to navigate ambiguity, and a passion for continuous learning. They will be naturally collaborative, articulate, and motivated to maximize customer success and outcomes.

What You'll Do:

We're seeking an experienced Support Specialist to join our team focused on supporting our merchant account and transaction. This role will be critical to improving the experience our business owners have with setting up and managing their Stripe merchant account and will report to our Manager, Support. Involving both proactive and reactive support, this is high impact opportunity within our business. 

Responsibilities:

• Provide expert support for payment-related issues via phone, email, and other channels
• Conduct proactive outreach to identify and resolve potential payment problems
• Manage merchant accounts on Stripe, including setup, configuration, and troubleshooting
• Guide clients through merchant account onboarding if they need extra help via scheduled callbacks
• Collaborate with internal teams to enhance payment systems and workflows
• Partner with Stripe Support to assess the best next steps for our accounts in a variety of scenarios. 
• Develop and maintain documentation for payment procedures and troubleshooting
• Train and mentor junior support staff on payment operations and Stripe management

Required Skills & Experience:

• Strong problem-solving and troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to explain complex concepts in simple terms
• Experience with CRM systems and support ticketing software
• Proven track record of managing high-priority customer issues
• Bachelor's degree or equivalent experience
• Experience in customer support or technical support roles

We offer competitive compensation, comprehensive benefits, and the opportunity to work with a talented and passionate team that is dedicated to transforming the medical aesthetics industry. If you are a self-starter with a passion for helping clients succeed, we encourage you to apply for this exciting opportunity. The total compensation for this position in the United States is $68,000.00 base salary. 

What we offer:

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.
• Hybrid work environment

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.