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Role SummaryWe are looking for a Salesforce L2 Support Engineer to manage production support, incident resolution, and system stability across the Salesforce ecosystem. The role requires strong troubleshooting skills, functional understanding, and coordination with L3/Development teams.
Key ResponsibilitiesManage incidents end-to-end on the Salesforce Platform, including high-priority issues
Perform detailed analysis and troubleshooting using Apex logs, queries, and system data
Handle complex service requests with timely resolution and clear communication
Conduct root cause analysis and coordinate fixes with L3/Dev teams
Monitor system health, alerts, and performance; proactively prevent recurring issues
Validate and support production changes and deployments
Maintain configurations under Salesforce Administration (users, roles, workflows, validations)
Work with data and ensure integrity within Salesforce Database
Collaborate with build teams to ensure smooth transition from development to support
Document solutions, update knowledge base, and mentor L1 team members
Hands-on experience in Salesforce support and Salesforce Development basics
Strong knowledge of Apex, SOQL, and debugging
Experience with Salesforce Lightning (LWC/Aura) for issue analysis
Familiarity with Salesforce API integrations and troubleshooting
Understanding of Incident, Problem, and Change Management processes
Strong analytical, communication, and stakeholder management skills
Salesforce Admin / Platform Developer Certification
Experience with ITIL-based support environments
Exposure to monitoring and observability tools
Ownership | Problem-solving | Proactive monitoring | Communication | Team collaboration
Skills Required
- Hands-on experience in Salesforce support and basics of Salesforce Development
- Strong knowledge of Apex and SOQL
- Experience with Salesforce Lightning
- Familiarity with Salesforce API integrations
- Understanding of Incident, Problem, and Change Management processes
Michelin Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Michelin and has not been reviewed or approved by Michelin.
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Healthcare Strength — Healthcare access is described as broad, including medical, prescription, dental, mental/behavioral health support, and disability and life insurance coverage. Global baseline protections also emphasize healthcare coverage for employees and families.
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Retirement Support — Retirement support is characterized as strong, with a 401(k) plus additional retirement components referenced alongside profit sharing in the overall package. Financial benefits are framed as a meaningful part of total rewards beyond base salary.
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Parental & Family Support — Parental and family support is positioned as a notable strength through global minimum paid maternity/adoption and paternity/adoption leave, plus survivor benefits tied to salary and education support for children. Additional family-oriented benefits such as adoption assistance are also included in the package.
Michelin Insights
What We Do
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward....
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