LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for an Engineering Manager to lead the team building the leading OSS AI gateway.
About the Role
We're looking for a Senior Support Engineer in Brazil to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.
The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
Responsibilities
Own the support queue and work through tickets to drive customers to success
Diagnose customer issues and solve for the root cause, not just the symptom
Reproduce customer issues in their specific environments
Submit pull requests for bug fixes and improvements where needed
Act as the technical voice of the customer back to engineering
What We're Looking For
Technical depth and real familiarity with the LiteLLM product surface
Obsessed with customers and making them successful with the product
Obsessed with solving root causes rather than patching over problems
Metrics-driven and hardworking, ready to move through a high volume of tickets
A strong bias toward understanding problems deeply
Why Join LiteLLM?
Fast-paced growth environment with deep technical ownership
Competitive salary
Skills Required
- Strong familiarity with the LiteLLM product surface and LLMs
- Ability to own and manage a high-volume support ticket queue
- Experience diagnosing, reproducing, and resolving customer issues in their environments
- Able to submit pull requests and contribute bug fixes and improvements
- Tech-savvy developer-tool troubleshooting and debugging skills
- Customer-obsessed with strong root-cause analysis focus
- Metrics-driven and able to work through a high volume of tickets
- Strong communication skills to act as the technical voice of the customer
What We Do
LiteLLM is an open-source AI Gateway that provides a unified interface to access over 100 LLM providers, simplifying model access, spend tracking, and fallbacks.
