The Role
Handle incoming support tickets per SLAs; troubleshoot low-to-moderate technical issues; monitor and maintain data ingestion pipelines and data quality; diagnose and resolve data anomalies; update knowledge base and documentation; liaise with non-technical stakeholders and support SaaS data management workflows.
Summary Generated by Built In
FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.
Responsibilities
- Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs).
- Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes.
- Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.
- Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies.
- Maintain the knowledge base and documentation to support both customers and internal team members.
Requirements
- Knowledge of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle)
- Proficiency in SQL
- Experience with relational databases
- Experience with cloud data infrastructure on AWS or Azure
- Monitor data pipeline errors and proactively resolve them
- Familiarity with DevOps practices, including CI/CD pipelines
- Bachelor’s in Computer Science, Engineering, Data Science, or a related field
- Previous experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis
- Ability to learn systems and business processes quickly
- Ability to explain technical concepts to non-technical stakeholders.
Location: Business Hub, DHA phase 8, Lahore.
Skills Required
- Knowledge of supply chain processes and strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle)
- Proficiency in SQL
- Experience with relational databases
- Experience with cloud data infrastructure on AWS or Azure
- Monitor data pipeline errors and proactively resolve them
- Familiarity with DevOps practices, including CI/CD pipelines
- Bachelor's in Computer Science, Engineering, Data Science, or a related field
- Previous experience in a support, data engineering, or related position supporting a SaaS app for data management, extraction and analysis
- Ability to learn systems and business processes quickly
- Ability to explain technical concepts to non-technical stakeholders
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The Company
What We Do
FiveRivers Technologies provides enterprise-class solutions and software in areas like AI, autonomy, robotics, quantum cryptography, AR/VR, IoT, and cybersecurity, and has been pioneering virtualization and systems management technology since 2003.
