Senior Support Analyst

Posted 24 Days Ago
Be an Early Applicant
Houston, TX, USA
In-Office
Mid level
Energy
The Role
The Senior Support Analyst will manage desktop operations, maintain network stability, support end-users, and assist in hardware/software upgrades and troubleshooting, fostering relationships to enhance service delivery.
Summary Generated by Built In


EQT is one of the United States' leading producers of natural gas and the first traditional energy company of scale in the world to achieve Net Zero on a Scope 1 and Scope 2 basis.

From the office to the field, the #EQTeam is fueling the future. Power your potential with us.

At EQT, we are making strides toward becoming the best producer by creating long-term value for all stakeholders, including employees, landowners, communities, industry partners and investors. Our vision is to evolve EQT into a modern, connected, digitally enabled organization.

With an incredibly collaborative culture and a determined, progressive workplace, EQT was both named a National Top Workplace, as well as one of Pittsburgh's Best Places to Work!

Join our Qrew!

We are seeking a Senior Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition, development, and implementation of business and technology projects to meet current and long-range goals. The individual will establish a relationships with the functional, technical, and external partners that will drive value across the organization through efficient, innovative and proactive service delivery.


The Senior Support Analyst responsibilities include but are not limited to:

  • Assists in preparing, maintaining and following procedures for logging, reporting and statistically monitoring desktop operations.
  • Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network.
  • Serves as a liaison with third-party support and PC equipment vendors.
  • Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
  • Regularly provides assistance to less experienced Analysts.
  • Conducts research on desktop products in support of PC procurement and development efforts.
  • Completes assignments with limited supervision.
  • Completes assignments under general supervision.
  • Timely and accurately troubleshoots complex issues and provides end-user assistance.
  • Performs onsite analysis, diagnosis and resolution of complex mobile technology problems for end-users and recommends and implements corrective solutions including offsite repair for remote users.
  • Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives.
  • Installs, diagnoses, repairs, maintains and upgrades all PC hardware and equipment to ensure optimal workstation performance.
  • Provides Service Desk Call Center and deskside support.
  • Assesses the need for and implements performance upgrades to PC boxes including the installation hardware and software components.
  • Accurately documents instances of equipment or component failure, repair, installation and removal.

Required Experience and Skills:

  • Bachelor’s degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field. An equivalent combination of education and experience is acceptable.
  • 3+ years of experience with system application and analysis. Experience in some of the following: documentation; presentation tools; and project management tools.

Work Location:

This role will work in a hybrid capacity out of our office in Houston, Texas.


Selected incumbent will be placed into the position that best suits their abilities and experience level.

EQT Corporation and its subsidiaries is an Equal Opportunity Employer -- Disabilities/Veterans.


Skills Required

  • Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or related field
  • 3+ years of experience with system application and analysis

EQT Corp. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EQT Corp. and has not been reviewed or approved by EQT Corp..

  • Fair & Transparent Compensation Pay is considered competitive within the oil & gas sector, supported by a stated market‑based approach. Public gender pay ratios by job group indicate attention to equity and transparency in pay practices.
  • Retirement Support The 401(k) includes a company match plus an additional employer retirement contribution even without employee deferrals. This structure strengthens long‑term savings beyond standard matching alone.
  • Equity Value & Accessibility Equity‑for‑all RSU grants extend stock ownership to all employees, complemented by a long‑term incentive program and an Employee Stock Purchase Plan. This broad access aligns rewards with company performance.

EQT Corp. Insights

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The Company
HQ: Pittsburgh, PA
1,265 Employees
Year Founded: 1888

What We Do

EQT Corporation is a leading independent natural gas producer with an evolutionary focus on our future. EQT has operations in Pennsylvania, West Virginia and Ohio and is dedicated to responsibly developing our world-class asset base in the core of the Appalachian Basin. While we are currently the largest producer of natural gas in the United States, we know being the biggest doesn’t always mean being the best. With that in mind, EQT is making strides toward becoming the best producer by creating long-term value for all stakeholders, including employees, landowners, communities, industry partners and investors.

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