Job Summary
Job Description
What Is The Opportunity?
Are you interested in the opportunity to work as a Senior Application Support Analyst?
What Will You Do?
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Perform system health check, monitoring, alerting, and corresponding action as required.
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Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
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Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
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Responsible for ensuring the production and maintenance of high quality support documents and processes.
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Promotes innovative and improved methods of working, and implements best practices.
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Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
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Write simple SQL queries against database and generate reports.
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Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What Do You Need To Succeed?
Must-have
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Excellent interpersonal and communication skills (verbal and written)
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Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
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Strong experience in troubleshooting.
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Understanding of one or more of the following: programming languages, databases, platforms, code management tooling, and/or web technologies.
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Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
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Knowledge of SQL.
Nice-to-have
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Experience with architecture/process workflow analysis and design.
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Familiarity with ITSM.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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A world-class training program in financial services
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Flexible work/life balance options
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Opportunities to do challenging work
#LI-Hybrid
#LI-POST
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-02-11
Application Deadline:
2025-02-28
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
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What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
