Senior Support Analyst (Rational Product Suite)

Posted 5 Days Ago
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Boston, MA, USA
In-Office
Senior level
Information Technology • Professional Services • Software • Consulting
The Role
Provide L2/L3 support for IBM Rational tools (RRC, RTC, RAM), customize RTC and Requirements Composer workflows, advise on best practices, deliver end-user training, and handle generic user requests (create projects, modify privileges). Comfortable in Linux/Unix; HP testing tools and Serena/Nolio deployment experience preferred. Contract-to-hire, start ASAP.
Summary Generated by Built In
Company Description

Atria Group LLC

Job Description

  • This position is responsible for supporting the Rational Tools (RRC, RTC, RAM, including:
    - Providing level 2/3 user support
    - Customizing Rational Team Concert (RTC) workflows
    - Customizing Rational Requirements Composor workflows
    - Provide input on implementing best pracitices
    - Provide end user training
    - Completing generic user requests (creating projects, modifying privleges, etc) .
  • Experience with HP Testing Tools preferred Experience with Serena / Nolio deployment tools preferred Comfortable in Linux/Unix environments
    *contract to hire*

Additional Information

Start date – ASAP. 6+ months+ Extensions

Skills Required

  • Support Rational Tools (RRC, RTC, RAM)
  • Provide level 2/3 user support
  • Customize Rational Team Concert (RTC) workflows
  • Customize Rational Requirements Composer workflows
  • Provide input on implementing best practices
  • Provide end user training
  • Complete generic user requests (creating projects, modifying privileges)
  • Comfortable in Linux/Unix environments
  • Experience with HP Testing Tools
  • Experience with Serena / Nolio deployment tools
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The Company
125 Employees

What We Do

Atria Group LLC, also operating as Atria IT, is a specialized IT staffing and consulting firm headquartered in Plano, Texas. The company provides comprehensive workforce solutions, including staffing, consulting, software development, and training services, specializing in enterprise solutions for small to medium-sized businesses. Their primary objective is to assist these enterprises in maximizing their IT resources to meet evolving technological challenges.

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