Job Description:
Mid-Level Support Analyst – Office 365
About DXC
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our 125,000+ people in 70+ countries deliver transformative technologies to ensure success, safety, and well-being for businesses worldwide. Learn more about how we deliver excellence for our customers and colleagues at dxc.com.
About the Role
We are looking for a motivated, organized, and detail-oriented Mid-Level Support Analyst – Office 365 to join our IT Support team. In this role, you will provide Level 2 (L2) support for Microsoft Office 365 services, acting as an essential link between Level 1 support and senior specialist teams. You will be responsible for resolving moderately complex incidents, maintaining system reliability, and ensuring a positive user experience.
On a day-to-day basis, you will investigate and resolve escalated incidents related to Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive for Business, performing initial root cause analysis and escalating more complex issues to Level 3 support when necessary. You will also support the monitoring of service performance, availability, and health, as well as user account management, permissions, and configurations.
This position plays an important part in ensuring efficient and continuous delivery of IT services, working closely with other IT teams and following ITIL-aligned incident, problem, and change management practices. You will also contribute to building and maintaining a knowledge base of solutions, procedures, and known issues.
Essential Job Functions:
• Provide L2 support for Office 365 services, including Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive for Business
• Investigate, diagnose, and resolve incidents escalated by Level 1 support
• Perform initial root cause analysis and escalate more complex issues to Level 3 support when necessary
• Support the monitoring of performance, availability, and health of Office 365 services
• Assist with user account management, permissions, and configurations
• Participate in incident, problem, and change management processes in accordance with ITIL best practices
• Document solutions, procedures, and known issues in the knowledge base
• Collaborate with other IT teams to ensure efficient and continuous service delivery
Basic Qualifications:
• Experience in Level 2 (L2) IT Support roles in Office 365 / Microsoft 365 environments
• Practical knowledge of Microsoft Teams (user support and basic administration)
• Practical knowledge of Exchange Online (mailbox management and basic mail flow concepts)
• Practical knowledge of SharePoint Online (site access, permissions, and basic administration)
• Practical knowledge of OneDrive for Business (file synchronization, sharing, and troubleshooting)
• Basic understanding of Azure Active Directory (Entra ID) and identity management
• Familiarity with troubleshooting tools and techniques
• Strong analytical and problem-solving skills
• English: desirable
Other Qualifications:
• Experience with PowerShell for basic administrative tasks
• Knowledge of Microsoft 365 security and compliance principles
• Familiarity with ITIL processes and service management tools
• Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate)
Why DXC? / Life at DXC
DXC fosters a culture of inclusion, learning, and corporate responsibility. We offer competitive benefits, including health, dental, vision coverage, wellness programs, retirement savings plans, paid holidays, and more. Learn about our values and ethics at https://dxc.com/us/en/about-us/corporate-responsibility.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- Experience in Level 2 IT support roles in Office 365 or Microsoft 365 environments
- Practical knowledge of Microsoft Teams, including user support and basic administration
- Practical knowledge of Exchange Online, including mailbox management and basic mail flow concepts
- Practical knowledge of SharePoint Online, including site access, permissions, and basic administration
- Practical knowledge of OneDrive for Business, including synchronization, sharing, and troubleshooting
- Basic understanding of Azure Active Directory or Microsoft Entra ID and identity management
- Familiarity with troubleshooting tools and techniques
- Strong analytical and problem-solving skills
- English language skills
- Experience with PowerShell for basic administrative tasks
- Knowledge of Microsoft 365 security and compliance principles
- Familiarity with ITIL processes and service management tools
- Relevant Microsoft certifications, such as Microsoft 365 Certified Modern Desktop Administrator Associate
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
