Job Title
:
Senior Style Associate
Department
:
Retail Stores
Reports To
:
Store Manager
Role Summary
:
The Senior Style Associate
leads by example, delivering exceptional customer experiences, driving sales,
and ensuring operational excellence with a customer-focused mindset and
adaptability.
Key
Responsibilities
:
Customer Focus
● Build and maintain strong customer relationships by
understanding their preferences and providing tailored solutions.
● Address issues professionally and ensure customer needs are met.
● Gather customer
feedback to improve products and services while addressing any concerns
promptly.
Sales Mastery
● Responsible for achieving store sales targets.
● Drive solution-based sales by understanding customer
needs and offering relevant products and services.
● Focus on selling higher-value products to increase the
average transaction value.
● Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.
● Demonstrate
negotiation and objection-handling to convert prospects into loyal customers.
Flexibility and
Change Management
● Adapt to changing customer needs and share product and
customer insight with the team.
● Demonstrate problem-solving skills to address challenges
and manage resistance effectively.
● Show learning
agility by quickly adopting new processes or strategies to improve sales and
service.
Decision-Making
● Utilize analytical thinking to make sound operational
decisions.
● Independently manage
store operations in the absence of the Store Manager, ensuring smooth
functioning.
Store Operations
Excellence
● Prevent shrinkage by closely monitoring inventory levels
and minimizing discrepancies.
● Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product turnover.
● Ensure accurate inventory records and adhere to
operational guidelines to maintain efficiency.
● Follow company policies, work processes, and enforce
store standard operating procedures (SOPs). Escalate any identified
bottlenecks.
Leadership
Excellence
● Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional resolutions.
● Lead by example in fostering accountability, goal-driven performance,
and ethical practices within the team.
● Assist
in training and mentoring new and existing team members to improve their
understanding of products and services.
Candidate
Requirement
:
● Min HSC 2 years of retail experience/
Graduates with 2 years of experience in retail.
● Must be above 20 years of age and below 35
years of age.
● Basic computer skills and microsoft office
● Proven track record of exceeding sales targets
consistently
● Experience in providing exceptional customer
service and building strong customer relationships
● Experience in mentoring team members
● Experience in handling cash transactions and
inventory management
● Proficient in POS systems and other relevant retail
technologies
● Knowledge of visual merchandising principles
● Positive and enthusiastic attitude
● Excellent presentation and grooming standards
● Flexibility and adaptability to work varied shifts
Skills Required
- Minimum HSC education with two years of retail experience, or graduate with two years of retail experience
- Must be above 20 and below 35 years of age
- Basic computer skills and Microsoft Office proficiency
- Proven record of consistently exceeding sales targets
- Experience providing exceptional customer service and building customer relationships
- Experience mentoring team members
- Experience handling cash transactions and inventory management
- Proficiency in POS systems and relevant retail technologies
- Knowledge of visual merchandising principles
- Positive and enthusiastic attitude
- Excellent presentation and grooming standards
- Flexibility and adaptability to work varied shifts
What We Do
Kushals Fashion Jewellery is an India-based fashion and silver jewellery brand founded in 2006. It offers jewellery collections for workwear, partywear, bridal occasions and everyday wear, with designs focused on style and craftsmanship. The company operates nearly 100 stores across more than 38 Indian cities and uses an omnichannel model through its retail network, e-commerce platform and mobile application.
