Understand customer needs and recommend suitable jewelry pieces.
Handle customer queries effectively and escalate complex issues.
Demonstrate strong product knowledge, including features and benefits.
Communicate product value and support store sales targets.
Stay updated on new collections and promotions.
Adapt to shift timings, store requirements, and transfers within the cluster.
Maintain punctuality and take on additional responsibilities as needed.
Support store operations such as deliveries, online orders, packaging, stock replenishment, and visual merchandising.
Ensure the store is clean, presentable, and visually appealing.
Follow SOPs, policies, and theft-prevention protocols.
Work collaboratively with the team to ensure smooth operations.
Show sensitivity while addressing customer concerns and use good judgment in difficult situations.
Requirements
Benefits
Skills Required
- Minimum HSC qualification with 2 years of retail experience, or graduate with 2 years of retail experience
- Must be above 20 and below 35 years of age
- Basic computer skills and Microsoft Office proficiency
- Proven record of consistently exceeding sales targets
- Experience providing exceptional customer service and building strong customer relationships
- Experience mentoring team members
- Experience handling cash transactions and inventory management
- Proficiency in POS systems and relevant retail technologies
- Knowledge of visual merchandising principles
- Positive and enthusiastic attitude
- Excellent presentation and grooming standards
- Flexibility and adaptability to work varied shifts
What We Do
Kushals Fashion Jewellery is an India-based fashion and silver jewellery brand founded in 2006. It offers jewellery collections for workwear, partywear, bridal occasions and everyday wear, with designs focused on style and craftsmanship. The company operates nearly 100 stores across more than 38 Indian cities and uses an omnichannel model through its retail network, e-commerce platform and mobile application.
