The ideal candidate is highly organized, detail-oriented, and experienced in managing complex dependencies across multiple stakeholders. They will be responsible for developing business requirements, process documentation, operational playbooks, and governance artifacts that enable successful product delivery and seamless handoff into ongoing operations.
Key Responsibilities
- Business Requirements & Documentation
- Lead cross-functional business requirements gathering efforts across product, operations, risk, compliance, legal, and technology stakeholders.
- Develop and maintain comprehensive business requirements documentation, functional requirements, process flows, and supporting artifacts.
- Establish strong documentation governance, ensuring traceability from business objectives through implementation and operational execution.
- Support feature and experience prioritization and requirements refinement.
- Program Delivery Support
- Serve as a core member of the debit card delivery team, coordinating documentation, requirements, and operational readiness efforts across workstreams.
- Track dependencies, decisions, action items, and implementation deliverables to support successful execution.
- Partner closely with product and program leadership to ensure strategic initiatives are translated into executable business processes.
- Participate in special projects and perform other duties as assigned.
- Operating Model & Playbook Development
- Support the design of operating procedures, workflows, and playbooks that support debit card and money movement capabilities.
- Document end-to-end operational processes and partner with operational teams to transition ownership and execution responsibilities.
- Vendor & Operational Readiness Support
- Participate in vendor evaluations, onboarding activities, and implementation planning.
- Support contract reviews by documenting business requirements, service expectations, and operational dependencies.
- Partner with product, operations, and vendor teams to ensure readiness for launch and ongoing support.
- Qualifications
- 5+ years of experience in card products, , payments, money movement, or financial services operations.
- Demonstrated ability to develop business requirements, process documentation, and operational procedures for complex initiatives.
- Strong organizational skills with exceptional attention to detail and documentation quality.
- Ability to manage multiple stakeholders and work effectively across Product, Operations, Risk, Compliance, Legal, and Technology organizations.
- Experience with business analysis, project management, supporting vendor implementations, operational readiness, or service delivery programs preferred.
- Knowledge of payment systems, debit card programs, ACH, money movement, fraud controls, or regulatory frameworks preferred.
- Strong written communication, facilitation, and analytical skills.
- Preferred Qualifications
- Experience in banking, payments or fintech.
- NACHA certification or payments-related experience is a plus.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- 5+ years of experience in card products, payments, money movement, or financial services operations
- Experience developing business requirements, process documentation, and operational procedures for complex initiatives
- Strong organizational skills and exceptional attention to detail and documentation quality
- Ability to manage multiple stakeholders across Product, Operations, Risk, Compliance, Legal, and Technology
- Strong written communication, facilitation, and analytical skills
- Experience with business analysis, project management, vendor implementations, operational readiness, or service delivery programs
- Knowledge of payment systems, debit card programs, ACH, money movement, fraud controls, or regulatory frameworks
- Experience in banking, payments, or fintech
- NACHA certification or payments-related experience
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
