The Role
Manages workforce planning across multiple contact centers by analyzing staffing forecasts, monitoring real-time performance, and addressing scheduling and attendance issues. Partners with leadership and cross-functional stakeholders to identify staffing gaps, recommend action plans, optimize resource allocation, and implement operational improvements while maintaining policy and ethical standards.
Summary Generated by Built In
Position Summary...What you'll do...
ONSITE ROLE- BENTONVILLE
Role summary:
The Senior Specialist, Workforce Planning, plays a critical role in supporting operational efficiency by managing scheduling and attendance adherence across multiple contact centers. This position involves analyzing staffing forecasts, monitoring real-time performance, and collaborating with key stakeholders to address workforce needs and optimize resource allocation. The role requires effective communication, problem-solving, and the ability to implement business solutions that align with organizational goals. By providing expert guidance and fostering strong partnerships, this position contributes to maintaining high standards of service and operational excellence.
About the team:
The Workforce Planning team plays a critical role in optimizing staffing and scheduling across multiple contact center sites. This team analyzes workforce data, forecasts staffing needs, and addresses attendance and scheduling challenges to ensure operational efficiency. Members collaborate closely with cross-functional partners to implement business solutions, monitor performance, and support continuous improvement initiatives. The team values strong communication, analytical skills, and the ability to manage priorities in a dynamic environment. Their efforts directly contribute to delivering excellent service while maintaining alignment with business goals and operational standards.
What you'll do:
What you'll bring:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $26.00 - $51.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Associate’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field OR 1 year’s experience in data analysis, statistics,
computer science, or related area.
1 year's experience analyzing and forecasting data and creating reports.Preferred Qualifications...
ONSITE ROLE- BENTONVILLE
Role summary:
The Senior Specialist, Workforce Planning, plays a critical role in supporting operational efficiency by managing scheduling and attendance adherence across multiple contact centers. This position involves analyzing staffing forecasts, monitoring real-time performance, and collaborating with key stakeholders to address workforce needs and optimize resource allocation. The role requires effective communication, problem-solving, and the ability to implement business solutions that align with organizational goals. By providing expert guidance and fostering strong partnerships, this position contributes to maintaining high standards of service and operational excellence.
About the team:
The Workforce Planning team plays a critical role in optimizing staffing and scheduling across multiple contact center sites. This team analyzes workforce data, forecasts staffing needs, and addresses attendance and scheduling challenges to ensure operational efficiency. Members collaborate closely with cross-functional partners to implement business solutions, monitor performance, and support continuous improvement initiatives. The team values strong communication, analytical skills, and the ability to manage priorities in a dynamic environment. Their efforts directly contribute to delivering excellent service while maintaining alignment with business goals and operational standards.
What you'll do:
- Serve as primary contact for real time, scheduling and attendance issues across multiple contact center sites, ensuring alignment with staffing plans.
- Analyze staffing indicators and forecast workforce needs based on predicted workload and operational trends.
- Communicate attendance and scheduling concerns to leadership and recommend action plans to address gaps.
- Monitor real-time workforce and agent performance, coordinating responses to operational issues to minimize impact.
- Build partnerships with stakeholders to identify business needs and implement effective workforce solutions.
- Provide expert guidance on best practices and support continuous improvement initiatives.
- Maintain compliance with company policies and promote ethical standards in workforce planning activities.
What you'll bring:
- Proven experience in workforce planning, scheduling, and forecasting within a multi-site contact center environment.
- Strong analytical skills to evaluate staffing needs and monitor real-time performance metrics.
- Ability to communicate effectively with operations leadership and associates regarding scheduling and attendance concerns.
- Expertise in developing and implementing action plans to address attendance and staffing gaps.
- Demonstrated capability to build relationships and collaborate with cross-functional partners to improve operational efficiency.
- Commitment to upholding company policies, ethics, and standards while supporting continuous improvement initiatives.
- Proficiency in managing competing demands and adapting to organizational changes.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $26.00 - $51.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum QualificationsAssociate’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field OR 1 year’s experience in data analysis, statistics,
computer science, or related area.
1 year's experience analyzing and forecasting data and creating reports.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Contact Center, Customer Service, Microsoft OfficePrimary Location...1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Associate's degree in Analytics, Statistics, Computer Science, Mathematics, or a related field, or one year of experience in data analysis, statistics, computer science, or a related area
- One year of experience analyzing and forecasting data and creating reports
- Contact center experience
- Customer service experience
- Microsoft Office proficiency
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
