Senior Specialist - UX Researcher

We are looking for a UX researcher to join our Experience Design Factory (XDF) team, part of the Digital & Customer Operations department at Sky Italia. In this role, you will be responsible for plan, design and deliver strategic research to provide clear and actionable insights to support the design and development of products/services with a strong user experience impact. You will work closely with the UXR Lead, UX researchers, Product Managers, Developers, and our product design Team, ensuring that insights and data drive our design decisions to create meaningful experiences for customers and the business.

RESPONSIBILITIES

• Leadership and planning - Work with teams and stakeholders to identify needs, define objectives, activities and research roadmaps.
• Design and conduct studies - plan and conduct qualitative/quantitative UX research, prepare materials (scripts, surveys...) and facilitate activities, analyse qualitative and quantitative data and synthesise findings into clear, actionable reports, ensuring quality and strategic input.
• Reporting and presentation - produce clear and effective reports, communicate results in an effective way (storytelling and data visualisation).
• Cross-cutting analysis - integrate and reprocess data from different studies to support design and development.
• Repository management - structure and store research in an intuitive and accessible way.
• Innovation and experimentation - continuously explore new methodologies and research tools to improve processes and ensure the approach is always up to date.

GENERAL REQUIREMENTS

• Bachelor's degree in a relevant discipline - proven experience of +3/5 years in planning and conducting research in the UX field - Knowledge of design principles (UCD, UX, UI) - Fluency in written and spoken English Technical requirements:
• Advanced UX research - proven experience with qualitative and quantitative (interviews, moderate/unmoderate usability testing, card sorting, tree testing, etc.) and use of specific tools (UserTesting, Lookback, Maze, Optimal Workshop, etc.).
• Test management and set-up - organisation and execution of face-to-face and remote testing with advanced tools (e.g. OBS and Streamlabs, etc.).
• Eyetracking and Neurotool - expertise in eyetracker use, calibration, management software and data analysis (Tobii Pro Lab).
• Data analysis and synthesis - ability to process qualitative (Figjam, NVivo, Dovetail) and quantitative data (SPSS, Excel, R, etc.) to extract strategic insights.
• Storytelling and data visualization - ability to present clear and insightful reports with effective communication.

SOFT SKILLS

• Critical thinking - ability to analyse complex problems, evaluate information with a critical and strategic approach and propose solutions.
• Proactivity and problem solving - ability to take initiative, approach challenges with a problem-solving approach and find innovative solutions.
• Adaptability and flexibility - ability to work in dynamic contexts and evolve with changing requirements.

NICE TO HAVE SKILLS

• Accessibility - knowledge of principles, guidelines and tools for assessing and improving the accessibility of digital experiences, with experience of conducting research with disabled users.
• Prototyping - ability to create and iterate interactive prototypes using tools such as Figma.
• Ability to use other neuroscience tools - experience in using advanced neuroscience tools such as EEG, GSR and RES to analyse users' cognitive and emotional responses.