Company Description
We are Checkout.com – where the world checks out. For thousands of companies shaping the digital economy, our global multi-product payments network delivers high-performance money movement, processing billions of transactions annually.
We help enterprise businesses boost acceptance rates, combat fraud, and turn payments into a major competitive advantage. Headquartered in London and with offices across the globe, Checkout.com is trusted by world-renowned brands such as eBay, DocuSign, Vinted, Uber Eats, Klarna, Wise, Sainsbury’s, The Financial Times, Grab, and Sony.
This is a career-defining opportunity at a generation-defining company. There is no finish line at Checkout.com; we set ambitious goals, build with intent, and move at speed – always guided by our values as we strive to create a brighter future for payments across the online ecosystem.
Our teams solve complex challenges that demand focus, ambition, and accountability. For those who thrive in pursuit of peak performance; those ready to grow, deliver, and be recognized for it – there’s no better place to be.
Job Description
Job Description
In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
What you’ll be doing:
Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
Qualifications
2 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
Familiarity with API-based integration methods and related tools/frameworks
Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)
Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
Results-oriented approach with a focus on delivering exceptional customer satisfaction.
Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
Willingness to travel occasionally to client sites as required.
Good in speaking and writing in both English and Chinese, and in speaking Mandarin
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
Checkout.com Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Checkout.com and has not been reviewed or approved by Checkout.com.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, employer-paid life/AD&D, an Employee Assistance Program, and wellness initiatives spanning classes, awareness sessions, and mental health champions. Pet insurance and discounted gym options further reinforce health and wellbeing support.
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Leave & Time Off Breadth — Time off includes substantial vacation allowances, dedicated sick time that covers mental and physical health needs, a paid volunteer day, and a birthday day off. A hybrid working model and flexible arrangements complement the leave structure to support work-life balance.
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Equity Value & Accessibility — An employee share buyback program provided liquidity and explicitly recognized employee contributions. Equity eligibility alongside performance bonuses is referenced as part of total rewards.
Checkout.com Insights
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What We Do
We’re Checkout.com. We work with global companies like eBay, ASOS, Klarna, Uber Eats, and Sony, to power their payments from behind the scenes. With a global digital network and extensive expertise, our mission is to help businesses thrive with high-performing payments. Because when payments just work, businesses grow, customers stay, and no one stops to think about why. We have the energy of a start-up on a global scale, with 19 offices across six continents and a HQ in London. All of our people are driven, ambitious, and performance-obsessed, because working here is a chance to grow faster than anywhere else, and build the future of fintech. Find out more about our team here: https://www.checkout.com/careers
Why Work With Us
We empower passionate problem-solvers to collaborate, innovate and do their best work.
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