Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.
If so, nice to meet you; Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.
Job DescriptionJob Description
WHAT YOU GET TO DO
- Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
- Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
- Provide exceptional customer service by addressing inquiries promptly and efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the benefits of Equator's services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
- Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
- Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications
Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.
Hands on experience in using software applications.
WHAT ABOUT YOU? You have...
- A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
- Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
- Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
- Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)
Skills Required
- Any graduate (degree)
- 3+ years experience in sales support (mortgage domain preferred)
- Hands-on experience using software applications
- Experience in inside sales or client account management (Real Estate Services or cloud/web services preferred)
- Customer service, sales, and customer retention experience including handling objections and escalations
- Experience with CRMs or ticketing systems (Avature, Encore, Salesforce.com, Zendesk)
- Ability to troubleshoot and resolve technical issues on the Equator platform
- Experience generating and qualifying leads and conducting product demonstrations
Altisource Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Altisource and has not been reviewed or approved by Altisource.
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Retirement Support — A 401(k) plan with company match is part of the offering, indicating baseline support for long-term savings.
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Leave & Time Off Breadth — Paid holidays and PTO are included and described as a decent component of the overall package.
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Strong & Reliable Incentives — In some locations, on-time salary and performance incentives/allowances are highlighted as dependable elements of pay.
Altisource Insights
What We Do
Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative products and technologies, Altisource helps solve the demands of the ever-changing market.
