The incumbent is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations. The role will own the strategic operational roadmap for his customer(s), prioritizing and balancing the opportunities for greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies
Responsibilities- Lead the governance and delivery of customer programs within the accounts that are assigned
- Adopt a regional view of the operational program delivery and its associated impact to customers' strategic goals and objectives
- Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved
- Collaborate with internal and external partners that are involved in the delivery of defined customer programs
- Identify and rectify recurring internal process failures/ redundancies/ problems
- Articulate the gaps in performance between customer requirements and our service level internally and externally
- Define program improvements by analysing data and trends
- Drive the implementation of solutions
- Serve as first point of contact with customers
- Translate customer requirements into operational procedures, so as to enhance the overall customer experience
- Bachelor's Degree or Equivalent Level
Minimum 5 years of relevant international transportation/logistics experience; international order management preferred
Minimum 5 years of experience involving direct customer interaction/ownership
Skills Required
- Bachelor's degree or equivalent level
- At least 5 years of relevant international transportation or logistics experience
- At least 5 years of experience involving direct customer interaction and ownership
- International order management experience
What We Do
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and customs – so your business grows even further. APL Logistics designs and operates global supply chains that deliver products everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include: - Supply chain design and engineering - Shipment consolidation and deconsolidation - Global freight forwarding and customs management - Regional warehousing and distribution networks management - IT solutions that increase supply chain performance within manageable costs Today, APL Logistics is a globally recognized innovator in logistics and technology management. Our logistics professionals offer local expertise throughout our global network. With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for automotive, consumer, industrial, and retail companies. APL Logistics offers the strength and experience our customers can rely on. FOLLOW APL LOGISTICS TODAY! Instagram: https://www.instagram.com/apllogistics Twitter: https://www.twitter.com/APLLogistics YouTube: https://www.youtube.com/c/APLLogisticsOnline
