Senior Specialist, Employee Engagement

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Specialist, Employee Engagement is responsible for leading communication projects as part of the Xfinity Sales Enablement Sales Communication team. The team is responsible for developing engaging, impactful, communications for our internal platforms in a creative and dynamic way that resonates with target audiences. This creative, enthusiastic, highly collaborative design professional will be responsible for using data and best practices to develop and disseminate high-quality, multi-media, brand-aligned, and channel-specific content to communicate, inspire, inform, and engage our employee audiences to enhance their experience as brand and product ambassadors. They are expected to create effective communication strategies and adjust approaches based on key data, feedback and insights. They will write, design, review, edit and proofread their work, and at times other’s work. They are expected to create and review complementary graphics that enhance key messages. The successful candidate has a keen understanding of how to combine text, audio, video, photography and digital design while applying visual hierarchy and page layout techniques. The ideal candidate should demonstrate independent end-to-end project management of design projects and assist in the creative development of long-term communication strategies for new initiatives and programs. This person is skilled at partnering with subject matter experts and leadership at all levels (Managers, Directors, and VPs, etc.) to gain agreement on complex projects and communication strategies. They must be able to provide project leadership across teams. They have in-depth experience, knowledge and skills in their own discipline, usually determine their own work priorities and acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

• Coordinates with content providers, brand and legal to develop the overall layout and production design for activation tactics such as videos, gifs, incentives, job aids, interactive PDFs, games immersive experiences, digital signage, leadership messaging, and other communication methods. 
• Creates strategy and messaging; writes, reviews and edits content of communications materials to ensure content meets established communications standards and guidelines before publication. Ensures prior approvals are coordinated and obtained prior to any document dissemination. 
• Prioritize and manage multiple creative projects within design specifications and budget restrictions on tight deadlines. 
• Use a wide range of digital media and interactive software programs (such as Adobe Creative Suite and Microsoft Office) to create unique and memorable communications materials that play a vital role in the dissemination of information and the education of employees. 
• Ensures all communications and presentations adhere to the spirit of Xfinity brand guidelines and other NBCUniversal brand assets. Assist other in understanding and applying these guidelines across a wide range of products. 
• Assumes roles of subject matter expert for product and Go to Market related communications. 
• Keeps communications fresh, creative and engaging. 
• Exercises creative liberty while following brand guidelines and stakeholder direction. 
• Tracks and reports out on key metrics/KPI’s of each project against the goals set at the beginning 
• Effectively and regularly communicates with leadership teams to gain feedback on quality of communications approach provided by the team. 
• Partners closely with divisional peers to reduce duplication of content by facilitating shared content strategies and facilitates best practice sharing across teams – building a One Team atmosphere. 
• Partners closely with the lead of the Communications Platform team to understand how to best use the sales communications platform to deliver an effective message and create a strong user experience. 
• Participates in activities designed to improve customer satisfaction and business performance. 
• Builds effective partnerships to understand the business and functional area supported. 
• Participates in team, staff, and department meetings. 
• Actively engages with frontline sales teams to seek feedback on campaigns and communications. 
• Consistent exercise of independent judgment and discretion in matters of significance. 
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 
• Other duties and responsibilities as assigned. 

Minimum Requirements 

• Bachelor’s degree in graphic design, Interactive Media, or Visual Communications or equivalent
• 3-5 Years of related experience 
• Proficient with Adobe Creative Cloud (InDesign, Photoshop, Illustrator, After Effects, etc.) and Microsoft Office Suite (Outlook, Word, Excel, Power Point, Teams, etc.) as well as file management platforms such as Asana, Smartsheet, and SharePoint. 
• Outstanding graphic design skills and experience creating digital content. 
• Photography, videography, video editing/production, motion graphics, or web design skills a plus 
• Strong writing skills with demonstrated ability to take on detailed, complex communication requests and turn them into easily digestible, bite-sized deliverables. 
• Project management and time management skills, with proven ability to handle multiple competing priorities at once. 
• Strong understanding of CMS, HTML/CSS, responsive web design, and other digital technologies. 
• Helps to analyze data to identify opportunities in communications effectiveness and provides recommendations to enhance strategy.
• Strong research, organizational, planning and learning skills. 
• Evaluate effectiveness of communication strategies, tactics and means of measuring results, and tracks changes and trends over time. 
• Personal qualities of integrity, credibility; motivated and committed to excellence; positive attitude and "can do" work ethic. 
• Strong interpersonal skills: collaborative, relationship builder, motivates others, promotes teamwork, excellent written and verbal communication skills. 
• Ability to manage and transition quickly between multiple projects/campaigns 
• Must be able to travel up to 25% 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Adobe Creative Cloud, Data Analysis, Graphic Design Programs, Interpersonal Relationships, Managing Ambiguity, Microsoft Office, Strategic Communication Planning

Compensation

National Pay Range: $55,814.37 USD-$130,814.94 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.