Senior Solutions Engineer

Senior Solutions Engineer

Latency is the enemy of productivity and progress. That’s why we’re building an AI-powered data exchange platform that allows the most important enterprise data to flow from source to destination 100x faster than before. 

We’re seeking a talented, customer-obsessed solutions engineer to join our team at this pivotal moment—someone who understands that our customers are key to our success, and delivering solutions is key to theirs.

This exciting role sits at the forefront of what we do at Flatfile. As a Senior Solutions Engineer, you'll work closely with customers, driving the technical implementation of our platform to ensure seamless integration into diverse client environments. By collaborating with our Product and Engineering teams, you'll design, configure, and deploy solutions that fully leverage Flatfile’s data onboarding capabilities. While technical implementation is at the core of this role, you’ll also engage directly with customers to refine integrations, ensuring their unique needs are not only met but exceeded.

This role reports to: Jevon Wild, Manager of Solutions Engineering

This role may be listed at other companies as:

• Senior Forward Deployed Engineer

• Senior Solutions Architect

Why are we hiring for this role now?

Flatfile is experiencing rapid growth, especially among larger clients with complex data integration needs. We’re excited to bring in a Senior Implementation Engineer who can help us meet these demands by refining and scaling our technical implementation processes. This role is pivotal in ensuring our customers experience a smooth, efficient integration of Flatfile’s platform, directly impacting their success and satisfaction with our solutions.

The job

As a Senior Solutions Engineer at Flatfile, your core responsibility during the pre-sales phase will involve the creation of proofs-of-concept (POCs) that are technically sound and aligned with potential customers' needs. This requires a deep understanding of customer requirements and becoming intimately familiar with their data-importing workflows. With this understanding, you will demonstrate the ability to effectively explain how Flatfile's solutions can address their unique challenges. Your work here is foundational, setting the stage for successful customer relationships.

Transitioning to post-sales, your focus will shift towards guiding customers to their desired end-state implementations. This entails ensuring that the solutions and strategies proposed during the pre-sales phase are appropriately executed, culminating in a seamless and effective integration of Flatfile's solutions into the customer's operations. Your role is critical in making sure that the initial promise of the POC translates into tangible results for our customers.

The main challenge in this dual-phased role is embodying the full-stack capabilities of a Solutions Engineer. This unique position requires not just the technical expertise to develop and implement solutions, but also the continuity of care to accompany the customer through the entire journey without the traditional hand-off to another team. This approach demands a blend of technical proficiency, problem-solving skills, and a customer-first mindset to ensure success and customer satisfaction.

Consider playing if the following sounds like you:

Platform Implementation: Lead the configuration and customization of Flatfile’s data exchange platform, ensuring a smooth integration into customer workflows and systems

Solution Design: Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and transformation hooks that address complex data onboarding challenges

Technical Troubleshooting: Identify and resolve technical issues during the implementation phase, ensuring that data is accurately mapped, validated, and transformed

Custom Data Workflows: Design and build customized data pipelines to automate data cleaning, validation, and mapping processes, ensuring adherence to required format

Internal Collaboration: Work closely with Product and Engineering teams, providing feedback on customer use cases and identifying opportunities for platform improvements

Customer Interaction: Collaborate directly with customers during setup to understand their technical requirements, ensuring a smooth implementation experience

Consider applying if you have:

• 5+ years of experience in software engineering, solutions architecture, or technical implementation roles
• 2+ years of experience in customer-facing technical roles
• Demonstrated proficiency and deep, production-level full-stack experience in TypeScript and/or JavaScript
• Strong understanding of APIs, data serialization formats (CSV, XML, JSON), and software integration best practices
• Experience working with cloud-based infrastructure (AWS, Azure, or Google Cloud)
• Familiarity with data transformation and validation processes, and handling structured data imports and exports
• A knack for solving complex technical problems and translating customer needs into elegant solutions
• A startup mindset—adaptability, proactiveness, and a desire to improve processes and systems

While many Solutions Engineering roles are, Flatfile’s Solutions Engineer role is unique. With that in mind, you should pass on applying if:

• You’re looking for a role with detailed playbooks and instructions—here, you’ll help define and build them
• You prefer highly structured environments and aren’t comfortable with ambiguity. At Flatfile, you’ll often have to seek out answers and make decisions without all the information at hand
• You thrive in slower-paced environments. Flatfile moves quickly, and priorities can shift as we adapt to new challenges and opportunities
• You don't have hands-on coding experience. Technical expertise, especially in JavaScript, is non-negotiable
• You have no experience in the SaaS space. Understanding SaaS dynamics is crucial for this role
• You're uncomfortable with putting your sales hat on with prospects and growing customers. A key to success in this role will be your ability to assist in closing new business, as well as expanding current customers

What tools will you use?

• In this role, you’ll leverage: TypeScript/JavaScript for solution development, Flatfile’s APIs and SDKs for integration, and cloud services such as AWS, Azure, or Google Cloud for deployment.
• Additionally, you'll use internal collaboration tools like Slack and Jira to communicate and coordinate with Product, Engineering, and Customer Success teams.

In accordance with applicable law, the following represents Flatfile's reasonable estimate of the range of possible compensation for this role if hired in Colorado.

Salary: $175,000 - $210,000 annually

Variable: this role is eligible to contain a variable component

Equity: this role is eligible to participate in Flatfile's equity plan

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Reasons you’ll love working here

🫂 Comprehensive health, vision, and dental insurance for you and your dependents

🏦 401k match. 100% matching for up to 3% and a 50% match for the next 2%

💸 Equity options for all full-time employees

🏠 100% remote work environment

🏖️ Flexible paid time off, with a recommended minimum of 3 weeks

🎨 $10,000 home office makeover with personal access to an interior designer

🛜 $150 per month toward cell phone and wifi

💻 The best tools to do your work, including a Mac laptop and top-of-the-line hardware.

🏥 24/7 access to a Health Advocate & free annual membership to One Medical

👶 12 weeks of paid family leave

And much more!

Flatfile believes a diverse and inclusive environment is key to building a great company. As such, Flatfile is proud to be an Equal Opportunity Employer. We are committed to creating an environment that is welcoming for people from all walks of life; we do not discriminate based on race, color, gender identity, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law. While we have more work to do to advance diversity and inclusion, we are invested in growth that empowers everyone to succeed.