Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
As a Senior Solutions Engineer, you’ll be responsible for managing initiatives with cross functional resources to ensure consistent, efficient, and effective implementation of solutions, as well setting the conditions for a sustainable and profitable growth of said solutions over time. Provide feedback to the leadership team to ensure realistic execution of plans are aligned with strategic initiatives and business goals. Instill by example a culture of success and continuous improvement, applying analytics and PDCA cycle to enhance key areas of the business and address shortcomings.
- Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external).
- Assist with opportunities to expand usage and adoption of Bridgestone Mining Solutions.
- Develop and execute regular Strategic Success Plans in partnership with your assigned accounts.
- Drive Engagement for all Bridgestone Mining Solutions.
- Develop relationships at all levels of the organization.
- Close the loop on all feedback including product enhancement requests, outstanding issues, and strategic improvement initiatives.
- Provide ad-hoc services for general coordination.
- Track & monitor status and identify areas of concern.
- Provide updates, executive summaries, and guidance to the team as required.
- Provide root-cause analysis of escalated issues when required. Lead ‘lessons learned’ initiatives as appropriate.
- Identify areas for improvement not only in our products and services but also in the Mining Solutions functions.
- Communicate internally with relevant stakeholders in sales, marketing, product, and engineering through optimizing and improving existing products and services or identifying other products to improve outcomes.
- Bachelor's degree or equivalent combination of education and work experience. Typically requires a minimum of 5 years of related experience in project management, customer service or mining industry.
Focused Area of Expertise:
- Exceptional organizational, presentation, and communication skills, both verbal and written.
- Effective escalation management skills.
- Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
- Demonstrated ability to deal with change and excel in high-stress situations.
- You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it while anticipating and identifying where change or mitigation is needed.
- You introduce new ideas and processes which improve performance and productivity.
- Desire/ability to work in a fast-paced, team-oriented environment.
- Innovative thinker capable of operating both in a strategic capacity (big-picture perspective) and a hands-on/execution capacity.
- Excellent work ethic and Leadership skills.
- Excellent proficiency in Microsoft Office (Word, Excel, PowerPoint, Project, Visio).
- Proficient in CRM Tools (Ex. Salesforce).
- Ability to work effectively with minimal supervision.
- Strong analytical, diagnostic, problem-solving, time management, and organizational skills.
- Excellent verbal and written communication skills.
- Knowledge of the mining industry and related technologies is a plus.
- Project Management Professional (PMP) Certification is a nice to have.
- Ability to travel as needed.
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- An effective and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Skills Required
- Bachelor's degree or equivalent combination of education and work experience
- Minimum of 5 years related experience in project management, customer service, or mining industry
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Effective escalation management skills
- Excellent analytical capabilities to break down complex technical tasks into executable steps
- Ability to deal with change and perform in high-stress situations
- Ability to translate strategy into defined plans and implement while anticipating change
- Track record of introducing process improvements to boost performance and productivity
- Ability to work in a fast-paced, team-oriented environment
- Capacity to operate strategically and execute hands-on
- Strong leadership skills and work ethic
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project, Visio)
- Proficiency in CRM tools (e.g., Salesforce)
- Ability to work effectively with minimal supervision
- Strong analytical, diagnostic, problem-solving, time management, and organizational skills
- Knowledge of the mining industry and related technologies
- Project Management Professional (PMP) Certification
- Ability to travel as needed
Bridgestone Americas Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bridgestone Americas and has not been reviewed or approved by Bridgestone Americas.
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Healthcare Strength — Company materials highlight nationwide medical, dental, and vision coverage with added services such as autism support, 3D mammograms, diabetes care, family planning, cancer support, and transgender services, alongside EAP resources. These offerings are consistently emphasized as a core part of the package across many non‑retail locations.
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Retirement Support — A 401(k) with company match administered via Fidelity is repeatedly emphasized, with recent materials characterizing the match favorably. This provides a solid foundation for long‑term financial benefits, particularly in corporate and manufacturing settings.
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Leave & Time Off Breadth — Paid holidays, PTO, volunteer time off, and paid parental leave are featured, with role‑dependent flexibility noted in appropriate corporate roles. Although specifics vary by location, the range of options is consistently highlighted.
Bridgestone Americas Insights
What We Do
Nashville, Tennessee-based Bridgestone Americas, Inc. is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. Bridgestone develops, manufactures and markets a diverse portfolio of original equipment and replacement tires, tire-centric solutions, mobility solutions and other rubber-associated and diversified products that deliver social and customer value. These best-in-class offerings are sold to consumers and fleet customers around the world under the trusted Bridgestone and Firestone brand names. With more than 50 production facilities and 55,000 employees, the Bridgestone Americas enterprise spans from Canada to Argentina. Business units of Bridgestone Americas include Bridgestone Retail Operations, the world’s largest network of company-owned retail tire and automotive service centers; Bandag, a leader in commercial tire retreading worldwide; Firestone Building Products, an industry leader in commercial roofing and building solutions; and Firestone Industrial Products, a leading provider of technologically advanced air springs for commercial and passenger vehicle applications. Across all its businesses, Bridgestone is dedicated to shaping a sustainable future. Guided by its global corporate social responsibility commitment, Our Way to Serve, the company strives to improve the way people around the world move, live, work and play in every aspect of its business. To view our terms of use, visit https://www.bridgestoneamericas.com/en/terms-of-use.
