Senior Software Engineer

Posted 11 Hours Ago
Hiring Remotely in United States
Remote
Senior level
Software
The Role
Resolve complex customer escalations by diagnosing production issues, delivering end-to-end code fixes, using AI-assisted debugging tools, documenting solutions, contributing to knowledge bases, and providing occasional after-hours pager support.
Summary Generated by Built In

Application and Interview Impersonation NoticeImpersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.

This position is 100% remote in the eastern and central US.

The Company advocates employee career development and employee requests to pursue internal employment opportunities are encouraged.  Employees are also encouraged to discuss their career interests with their Manager at any time.  Open communication regarding career advancement promotes a positive working environment.  Both internal and external candidates are granted equal consideration for available employment opportunities.   

Overview:

Seeking a seasoned, skilled Developer with troubleshooting, communication & resolution building skills. Individual needs to be good at multi-tasking, flexible w/changing priorities & able to deliver on commitment dates. Working at a sometimes high/stressful pace, but always maintaining calmness and clarity.

What you will do:

  • Defines, analyzes, and resolves customer escalations in a timely & accurate manner.
  • Proven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis
  • Provides periodic updates to customers, co-workers & management on the status of outstanding issues.
  • Documents complex issue resolutions for both the customer & internal reference as needed.
  • Track record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation
  • Assists team members with complex issues to gain experience & exposure to more advanced problems
  • Ability to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence
  • Contributes, reviews & maintain knowledge base content and product documentation as needed
  • Will require periodic after hour / weekend coverage, done on a Pager rotational basis.
  • Other duties may be assigned.

What we are looking for:

  • 5+ yrs of software engineering. 
  • Excellent communication (oral & written), analytical and troubleshooting skills.
  • OS experience in one or more areas of Linux, UNIX, and/or Windows.
  • Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
  • Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
  • Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat.
  • CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
  • Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL
  • Ability to read and code through an Object Oriented Language, preferred Java.
  • Experience with JDBC, JDK, JVM stack traces.
  • Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities.
  • Aptitude to prioritize and handle multiple issues simultaneously.
  • Strong attention to detail and accuracy.
  • Ability to work independently in a fast paced environment.
  • Ability to function and contribute in a team environment.
  • AI Augmented Engineering & Debugging
    o    Demonstrated experience using AI assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrails
  • Spec Driven & Agent Assisted Development Practices
    o    Hands on experience with spec driven or agent assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews

#LI-GB1 #LI-Remote 


The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice

Skills Required

  • 5+ years of software engineering experience
  • Excellent oral and written communication, analytical and troubleshooting skills
  • OS experience in one or more: Linux, UNIX, Windows
  • Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, JUnit, XML, JSON
  • Protocols: AS2/4, HTTP(S), FTP(S), SFTP, REST APIs, RNIF, EBICS
  • Cloud experience in one or more: AWS, Azure, Google Cloud, IBM Cloud, RedHat
  • CI/CD tooling: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
  • Database experience in one or more: Oracle, DB2, MS SQL, MySQL
  • Ability to read and code in an object-oriented language
  • Java (preferred)
  • Experience with JDBC, JDK, and analyzing JVM stack traces
  • Experience executing static and dynamic security scans and fixing vulnerabilities
  • Demonstrated experience using AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) for debugging and test generation
  • Hands-on experience with spec-driven or agent-assisted development workflows
  • Ability to prioritize and handle multiple issues simultaneously
  • Strong attention to detail and accuracy
  • Ability to work independently in a fast-paced environment
  • Ability to function and contribute effectively in a team environment
  • Periodic after-hours and weekend coverage on a pager rotational basis
  • Position is 100% remote but limited to candidates in the Eastern and Central US

Precisely Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Precisely and has not been reviewed or approved by Precisely.

  • Leave & Time Off Breadth Time off and flexibility stand out, with unlimited time off and work-from-home repeatedly framed as prominent perks. The overall package often feels stronger when remote-first flexibility and generous PTO are prioritized.
  • Healthcare Strength Core medical, dental, and vision coverage is described as established and available alongside common options like FSA/HSA, life, and disability. Health coverage is positioned as solid overall, including indications that coverage can start on day one for U.S. employees.
  • Fair & Transparent Compensation Pay is often characterized as fair-to-okay, with company messaging around pay-equity audits reinforcing an emphasis on fairness in pay practices. Compensation outcomes appear more favorable in some go-to-market roles where on-target earnings can be strong.

Precisely Insights

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The Company
HQ: Burlington, MA
2,800 Employees

What We Do

Precisely is the global leader in data integrity, providing accuracy, consistency, and context in data for 12,000 customers in more than 100 countries, including 99 of the Fortune 100. Precisely’s data integration, data quality, data governance, location intelligence, and data enrichment products power better business decisions to create better outcomes. Learn more at www.precisely.com

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