Senior Software Engineer

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

To elevate the human experiences at the heart of business by offering insights that sharpen understanding of the needs of individuals and populations, and provide guidance on how to meet those needs.

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs. Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Our Values:

Champion the Client

We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.

All Together Better

We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.

Embrace Change

We recognize that change is constant and presents opportunities to learn, adapt, and evolve. We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.

Do the Right Thing

We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.

Job Description

PG Forsta currently has an exciting opportunity for a Senior Software Engineer in our Vancouver office.

Position Description/Overview 

We are looking for a Senior Software Engineer to join our newly founded Engineering Platform team.

This role offers a unique opportunity to shape and implement the core engineering platform that supports all Press Ganey applications.

The ideal candidate will have extensive experience with microservices architecture, cloud platforms, have strong experience on .NET, plus other mainstream programming languages, and a passion for building scalable and reliable systems. 

Duties & Responsibilities: 

• Design, develop, and maintain PG Forsta’s core engineering platform using event-driven and/or microservices architecture on public cloud. 
• Collaborate with leaders from application teams to ensure the platform meets the technical requirements of various applications. 
• Define best practices and standards for microservices, CI/CD pipelines, and system architecture. 
• Optimize platform performance, scalability, and reliability to support current and future growth. 
• Lead the integration of modern DevOps& DevEx tools and practices to enhance development workflows. 
• Work with data teams to deploy data pipelines and AI models to public cloud 
• Mentor junior engineers and provide technical leadership within the team. 
• Conduct code reviews and ensure adherence to quality standards. 
• Troubleshoot and resolve complex issues in a timely manner. 

Qualifications

• 5+ years of intensive software engineering experience 
• 3+ years of Linux platform experience
• Familiar with .NET framework, and one of following languages: JavaScript/Typescript, Go, Python 
• Excellent communication (written and verbal) and problem-solving skills
• Excellent knowledge of Microservices architecture patterns, API development methodologies, best practices
• Familiarity with designing for and working with the cloud, particularly Azure 
• Familiarity with Container orchestration (Kubernetes, Docker) 
• Experience with DDD (Domain-Driven Design) and TDD (test driven development)
• Knowledge of data architecture (both SQL and NoSQL) 
• Knowledge of agile methodologies and experience working in an agile environment. 

Preferred Qualifications 

• Strong knowledge of SQL, specifically with Microsoft SQL Server 
• Experience with event-driven architecture and mainstream message queue services 
• Experience with modern observability tools and practices
• Familiar with Application Security/DevSecOps
• Familiar with GitLab 
• Familiar with React
• Familiar with Graph database 
• Experience with AWS or GCP 
• Knowledge of basic statistics 
• Professional certification in major cloud (AWS, Azure, GCP) 

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $120,000 to $150,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/