The Role
Own the technical development and evolution of a customer-facing full-stack application integrated with Genesys Cloud. Design, build, test, release, and support features across the UI, backend, integrations, real-time communications, caching, and AWS infrastructure. Improve performance, reliability, maintainability, and operational visibility while managing product releases, compatibility, technical risks, documentation, and production issues. Collaborate with engineering, product, delivery, customer-facing, and Genesys teams to deliver roadmap outcomes.
Summary Generated by Built In
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Senior Software Engineer to join out team.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Role Purpose
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Senior Software Engineer to join out team.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Role Purpose
The Senior Software Engineer - Sabio Applications will take technical ownership of the development and ongoing evolution of a Sabio application that integrates with Genesys Cloud for administration. This is a hands-on engineering role with clear accountability for turning the agreed product roadmap into reliable, supportable software.
You will work closely with the Genesys team to design and deliver new features, improve application performance and roll out new versions to existing customers. You will own development quality across the application, make practical engineering decisions and ensure releases can be deployed and operated safely in customer environments.
Why Join Us
Why Join Us
- Own and shape a customer-facing Sabio application rather than working only on isolated project tasks.
- Work directly with Genesys Cloud integrations and modern full-stack technologies.
- Combine roadmap delivery, hands-on engineering and product improvement in a role with visible technical ownership.
- Work within Sabio's AI Practice and wider contact centre engineering community.
Key Responsibilities
- Own the day-to-day technical development of the Sabio application and deliver features against the agreed product roadmap.
- Design, build, test and maintain full-stack application features across the user interface, backend services and integration layers.
- Work closely with the Genesys team to define and deliver features that integrate with Genesys Cloud administration capabilities.
- Take features from technical design through implementation, automated testing, release and post-release support.
- Improve application performance, reliability, maintainability and operational visibility as the product evolves.
- Plan and deliver new application versions to existing customers, considering compatibility, deployment risk and service continuity.
- Diagnose and resolve complex issues across the UI, backend, real-time communications, message processing, cache and AWS infrastructure.
- Maintain appropriate automated test coverage using Playwright and Jest, supported by peer review and disciplined source control.
- Provide clear estimates for development work and identify technical risks, dependencies and blockers early.
- Maintain technical documentation and contribute to engineering standards and reusable development patterns.
- Work with product, delivery and customer-facing teams to translate roadmap requirements into practical, supportable technical solutions.
Skills Knowledge and Expertise
Essential
- 5+ years of commercial software engineering experience with clear evidence of working as a hands-on, seasoned developer.
- Strong full-stack engineering experience across frontend, backend, APIs, integrations and cloud-hosted services.
- Commercial experience with Vue.js and React.js for modern web application development.
- Strong Node.js, Express and TypeScript development experience.
- Automated testing experience using Playwright for UI/end-to-end testing and Jest for JavaScript/TypeScript testing.
- Experience designing and supporting real-time application behaviour using sockets.
- Experience with message brokers and asynchronous/event-driven processing patterns.
- Practical experience using Redis for caching, state or application performance use cases.
- Hands-on AWS experience, including CloudFormation, ECS, DNS services and container-based application stacks.
- Strong Git and GitHub working practices, including branching, pull requests, code review and collaborative development.
- Experience supporting production applications and troubleshooting problems across the full application stack.
- Ability to own technical delivery against a roadmap and balance new features, technical debt, performance and release risk.
- Clear communication and the ability to work effectively with engineering, product, delivery and customer-facing teams.
Genesys & Product Delivery Experience
- Experience integrating applications with enterprise SaaS or contact centre platforms through APIs, events or real-time interfaces.
- Genesys Cloud development or integration experience is strongly preferred.
- Understanding of contact centre administration, configuration or operational workflows is desirable.
- Experience maintaining a software product used by multiple customers, including version management, upgrades and backwards compatibility, is strongly preferred.
- Experience balancing roadmap delivery with live-service reliability, customer issues and ongoing engineering improvement.
Technical Stack
- UI: Vue.js, React.js, Playwright.
- Backend: Node.js, Express, TypeScript, Jest.
- Application and integration: sockets, message brokers and Redis.
- AWS: CloudFormation, ECS, DNS and container stacks.
- Engineering workflow: GitHub.
Success in the Role
- The application roadmap is converted into well-designed features delivered predictably and to an agreed level of quality.
- New versions are rolled out to existing customers with controlled risk and clear technical ownership.
- Application performance and reliability improve as the customer base and feature set grow.
- Technical issues and dependencies are identified early rather than becoming late delivery surprises.
- The relationship between Sabio application development and the Genesys team is effective, with clear ownership and practical collaboration.
- The codebase remains maintainable, testable and supportable as the product evolves.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Benefits may include:
- Remote/Flexible work
- Discovery Medical Aid
- Connectivity Allowance
- 15 days paid holiday a year- (this includes three Sabio days)
- Momentum EAP
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- 5+ years of commercial software engineering experience as a hands-on developer
- Strong full-stack engineering experience across frontend, backend, APIs, integrations, and cloud-hosted services
- Commercial experience with Vue.js and React.js
- Strong Node.js, Express, and TypeScript development experience
- Automated testing experience with Playwright and Jest
- Experience designing and supporting real-time application behavior using sockets
- Experience with message brokers and asynchronous or event-driven processing
- Practical experience using Redis for caching, state, or application performance
- Hands-on AWS experience, including CloudFormation, ECS, DNS services, and container-based application stacks
- Strong Git and GitHub practices, including branching, pull requests, code review, and collaborative development
- Experience supporting production applications and troubleshooting across the full application stack
- Ability to own technical delivery against a roadmap and balance features, technical debt, performance, and release risk
- Clear communication and ability to work with engineering, product, delivery, and customer-facing teams
- Experience integrating applications with enterprise SaaS or contact centre platforms through APIs, events, or real-time interfaces
- Genesys Cloud development or integration experience
- Understanding of contact centre administration, configuration, or operational workflows
- Experience maintaining multi-customer software products, including version management, upgrades, and backward compatibility
- Experience balancing roadmap delivery with live-service reliability, customer issues, and ongoing engineering improvement
- Right to work in the UK or EU; visa sponsorship is unavailable
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
