For over a decade, AnswerHero has supported thousands of small and medium businesses with professional call-answering solutions. We pride ourselves on delivering exceptional customer service and innovative technology. Our mission is simple: We care for our employees, and our employees care for our clients.
As our team continues to grow and evolve, we’re looking for a Senior Software Engineer / Team Lead to drive our technology forward, mentor engineers, and spearhead innovative software solutions that differentiate AnswerHero in the market.
What You’ll Do
As a Senior Software Engineer / Team Lead, you will:
- Lead and mentor a team of engineers, providing guidance, feedback, and career development support.
- Define and drive the technical vision for AnswerHero, making key decisions on architecture, design, and implementation.
- Develop and deploy scalable, high-quality software solutions using .Net, C#, MS SQL, JavaScript, and REST APIs.
- Ensure engineering best practices, including clean code, maintainability, and security.
- Collaborate with leadership and stakeholders to align software development with AnswerHero’s business goals.
- Manage project timelines and resources, mitigating risks and ensuring on-time delivery.
- Innovate and explore emerging technologies (including AI) to enhance AnswerHero’s services.
- Foster a culture of technical excellence, continuous improvement, and knowledge sharing.
- 7+ years of experience in professional software development, with at least 2 years in a team leadership role.
- Expertise in .Net, C#, MS SQL, JavaScript, Bootstrap, HTML5, and API development.
- A product-driven mindset that balances technical feasibility with business impact.
- Proven ability to design scalable software architectures and make strategic technical decisions.
- Experience mentoring and growing engineers at various skill levels.
- Strong problem-solving and analytical thinking skills.
- Excellent communication skills, with the ability to collaborate across teams and explain technical concepts to non-technical stakeholders.
- A track record of successfully delivering high-quality software solutions on time.
Bonus Points
- Experience in Call Center, VoIP, or Customer Support Tech
- Experience designing, building, and maintaining integrations with multiple third-party APIs (e.g., HubSpot, Salesforce, Zendesk).
- Competitive salary and performance bonuses.
- 401k retirement plan
- Health, dental, and vision benefits.
- Flexible PTO
- Growth opportunities in a fast-scaling company.
- A culture of innovation, where your ideas make a real impact.
Interested? We’d love to hear from you! Apply today and take the next step in your career with AnswerHero.
Top Skills
What We Do
AnswerHero is the leading answering service in the nation, providing high quality answering solutions to keep your business operating successfully. Our 24/7/365 operation, fully bilingual agents, and state of the art technology ensures that all your calls receive the highest quality of answering care and business class, solidify your company’s growth.
What makes us the best? We own all our call centers which means that when it comes to training, quality and service we are in complete control. That ownership gives us the ability to give every client exactly what they need to succeed when partnering with an answering service.
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