WHAT YOU’LL DO
As a Senior Software Engineer – Monitoring Engineer at H&M Business Tech, you will work in an agile context and take responsibility for continuously evolve and create value adding monitoring and visibility into production from a customer experiences perspective, maintain monitoring guiding principles for the domain, perform analytics and audits on what’s in production, act as an enabler to our colleges and teams within the domain to help drive adoption of the monitoring principals and help us achieve commercial execution excellence.
We are now looking for a passionate Technical Engineer with a strong skillset within application and traffic flow monitoring. You are driven by putting that skillset and previous experiences to use to gain transparency into application performance on a holistic level, always tied to the customer experience.
Key Responsibilities
- Set up, continuously improve and innovate around application and customer experience monitoring.
- Data driven based on understanding of common goals and identify gaps.
- Current solutions are heavily built around Dynatrace, SPLUNK dashboards for performance and scalability measurements.
- Work to incorporate AI to improve value-adding insights by identifying possible candidates and finding those opportunities.
- Review outcomes and assist product teams in analyzing data to drive positive changes.
- Closely interact with our operation teams to get real-life input.
- Create insightful reports and audit reports and present results to various stakeholders.
- Drive our overall framework for Customer Experience Monitoring.
- Being an advisor to functional teams in application monitoring related questions.
WHO YOU’LL WORK WITH
At H & M you’ll be with the Digital Foundation area which is integral part of the Commercial Tech Domain. This area builds on the existing Product Operations and Online Applications units, reflecting the organization’s evolution toward a more integrated digital capability and focusing on enabling teams to deliver with excellence. Delivery Foundation - Providing a mixture of niche platform SMEs, e.g. traffic flow optimization, platform vendor management and enabling support to teams both in area and wider on core NFRs topics.
You’ll be part of a global, cross-functional team focused on enabling data driven decision making at the core of our customer offering. Our mission is to empower assortment teams to efficiently and accurately plan and adjust demand for articles across all markets and touchpoints, with the flexibility to swiftly adapt to changing circumstances.
WHO YOU ARE
We are looking for people with...
- 6-10 years of work experience in Application Monitoring. Previous experience with Application Monitoring Engineering and monitoring tools. Previous experience in performance testing tools as a bonus.
- Experience in Splunk is must
- Experience of API architecture is a must.
- Good knowledge of Open Telemetry, Dynatrace, JMeter and mPulse or similar tools.
- Experience of working closely with functional developers and technical teams to understand their needs and convert into application monitoring requirements
- An understanding of the application monitoring needs to get clarity into customer experience, site performance on a holistic level with ability to do drill downs, connecting the effect of commercial activities to results and effects within the flows throughout the customer journey and within the system in different e-com solution layers from front-end/APP to cloud front end and backend.
- Good communication skills as you will collaborate with many product teams supporting them with performance testing and monitoring needs.
- Being able to foresee and understand how new functionality/services affect/create new monitoring needs.
- Having a never satisfied thirst of always finding new, innovative and efficient technologies and/or technical components can help improve application experience monitoring.
It would be fantastic if you also have:
- A good understanding of retail and e-commerce and large international organizations.
- Very good understanding of the effects a microservice/API architecture can have on monitoring and maintaining a holistic overview.
- Hands-on experience of Cloud Devops.
- Experience working in agile development organizations.
- Experience of front-end development is a merit but not mandatory.
- Good understanding and experience of the three pillars of Observability: Logs, Metrics, Traces
WHO WE ARE
H&M is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M here.
WHY YOU’LL LOVE WORKING HERE
At H&M, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. We offer all our employees at H&M attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter in your application
Additional InformationThis is a full-time position apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the SmartRecruiters or career page.
Skills Required
- 6-10 years of experience in application monitoring engineering and monitoring tools
- Experience with Splunk
- Experience with API architecture
- Knowledge of OpenTelemetry, Dynatrace, JMeter, and mPulse or similar tools
- Experience translating functional and technical team needs into application monitoring requirements
- Understanding of application monitoring for customer experience, site performance, and e-commerce application layers
- Strong communication and collaboration skills
- Ability to anticipate monitoring needs created by new functionality and services
- Understanding of retail and e-commerce
- Understanding of microservice and API architecture impacts on monitoring
- Hands-on cloud DevOps experience
- Experience working in agile development organizations
- Front-end development experience
- Understanding of logs, metrics, and traces observability pillars
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
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