About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Mission & The Work
In this role, you will join the Media team. Your mission will be to build rich media solutions that power deep interactions for Glia’s customers. You will be a force multiplier whose work directly impacts the successful execution of our very ambitious Voice+AI roadmap.
Our Collaboration Model
We’re an office-first team based in Tartu. Most of us work from the office most days because we do our best work together: pairing and the conversations that never happen on Slack. We’re flexible when life calls for a day at home. Twice a year, the wider engineering team gets together in Estonia to plan, innovate, and connect.
What We’re Looking for
We are looking for a high-ownership Senior Software Engineer who thrives on technical variety. While our core needs involve Elixir or Ruby, we strongly value architectural thinking with drive and ability to learn fast over language loyalty. You should be prepared to work across different stacks, selecting and mastering the best tool for the challenge at hand.
Experience: 5+ years of professional development with a proven track record of leading complex projects and owning system outcomes.
System Design: Demonstrable expertise in building and maintaining scalable, highly available, and reliable distributed systems.
Technical Foundation: Strong mastery of design principles and patterns, and containerized cloud infrastructure (AWS).
Engineering Excellence: Committed to TDD, CI/CD best practices, and the deliberate use of AI development tools (e.g., Claude Code) while maintaining full accountability for code quality.
Special skills and experience that can make you an especially strong team member
We are particularly interested in candidates with experience in real-time communication and low-latency systems. Professional experience in the following is a significant advantage:
Real-Time Media: Development of streaming applications (e.g., WebRTC).
Telephony/VoIP: Practical experience with SIP/VoIP protocols, FreeSWITCH, or Kamailio.
Architecture: Familiarity with event-driven architecture.
No problem if you miss these qualifications. If you find it interesting to learn them, do still apply.
Our Tech Stack
Backend: Elixir, Ruby
Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform
Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis
Event Streaming & Messaging: Apache Kafka, RabbitMQ
AI: Amazon Bedrock, Claude Code, Google Gemini
CI/CD & Build Tools: Jenkins, GitHub Actions, ArgoCD
Monitoring: DataDog, Sentry.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
Skills Required
- 5+ years of professional software development experience
- Proven experience leading complex projects and owning system outcomes
- Expertise building and maintaining scalable, highly available, reliable distributed systems
- Strong mastery of software design principles and patterns
- Experience with containerized cloud infrastructure, particularly AWS
- Commitment to test-driven development and CI/CD best practices
- Ability to use AI development tools deliberately while maintaining code quality accountability
- Experience with Elixir or Ruby
- Experience developing real-time streaming applications such as WebRTC
- Practical experience with SIP or VoIP protocols, FreeSWITCH, or Kamailio
- Familiarity with event-driven architecture
What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
