WHO YOU’LL WORK WITH
We are the ServiceNow Engineering team at Nike, and we provide cutting-edge service management solutions that enable Nike businesses to run their operations efficiently. We use ServiceNow as our Enterprise Service Management platform. ServiceNow enables our departments to digitize and automate business processes. We use it for its intuitive, omni-channel user experience with service portals, mobile interface and apps, and chat. We use its AI/ML capabilities with Virtual Agent for automated and prompt user interaction. We make use of its rich analytics features with trends and breakdowns. We also recognize that an effective and efficient digital ecosystem is made up of best-in-breed applications and we make use of ServiceNow APIs that enable workflows across platforms. We also incorporate GenAI solutions with ServiceNow to enhance efficiency for business.
ServiceNow is used at Nike for varied use cases - our Retail Store Athletes use the ServiceNow mobile app to request support on PoS systems promptly; our HR team uses ServiceNow as a medium for employees to seek HR cases support; our Technology Operations teams uses ServiceNow to manage incidents, fulfil requests using a service catalog, manage changes and host user facing knowledge articles as well as technical knowledge articles. We also use Performance Analytics to track Key Performance Indicators; our Procurement team uses it to manage purchase requests; our Risk & Compliance team uses it to manage risks; our Retail Partners team has setup a portal using ServiceNow for retail partners to seek technical support - the list goes on.
WHO WE ARE LOOKING FOR
We’re looking for graduates with around 6 years of development experience with the ServiceNow platform. Ideal candidate will have strong programming skills with exposure to automation frameworks, API-driven development and familiarity with GenAI and Agentic frameworks and good interpersonal skills to collaborate with peers, product managers and business stakeholders.
This role does configuration, development, administration and operational support tasks for all aspects of the ServiceNow platform including standard configuration, security, data management, reporting, integrations with third party applications and environment management while ensuring that data integrity, platform health and best practices are maintained.
WHAT YOU’LL WORK ON
You’ll be working on designing, developing and running enterprise automation solutions, including but not limited to building workflows, self-service capabilities, and incident deflection systems, to enhance operational efficiency across the enterprise. You will work with a global team of engineers to unlock the potential of data. This will involve collaborating with cross-domain teams of engineers and product managers to integrate systems through API-driven development.
If this is you, you’ll be working with product managers to deliver technical solutions via Agile methodology that solve business problems while supporting the long-term health of the ServiceNow platform.
You will develop solutions using ServiceNow functionalities: -
Configure and develop business rules, client scripts, script includes, UI policies and workflow logic
Design secure role-based access, configure data permissions
Build and manage integrations with third-party applications utilizing Web Services, Integration Hub and MID servers
Enhance & optimize core products such as ITSM, ITAM, ITOM, HRSD, CSM, Finance, Procurement
Build and customize ServiceNow portals, widgets, pages, and themes
Configure and extend ServiceNow mobile apps
Optimize Chat & Virtual Agent
Design and implement analytics solutions, reporting & dashboards
Participate in / lead Scrum cadences – backlog refinement, sprint planning, retrospectives, stand-ups
Author solution design & impact analysis documents, and technical knowledge articles
Design, build, and execute comprehensive automated test frameworks using ServiceNow ATF to validate business logic
Manage platform health & maintain the platform integrity, security and performance
Guide junior developers, review update sets, and enforce best practices for scripting and system performance
Troubleshoot and remediate functionality related incidents
Skills Required
- Approximately 6 years of development experience on the ServiceNow platform
- Strong programming skills (ServiceNow scripting/JavaScript for business rules, client scripts, script includes)
- Experience building and managing integrations using Web Services, Integration Hub and MID Server
- Experience configuring workflows, UI policies, role-based access, and data permissions in ServiceNow
- Experience with core ServiceNow products (ITSM, ITAM, ITOM, HRSD, CSM)
- Experience building/customizing ServiceNow portals, widgets, pages, themes and mobile apps
- Familiarity with Virtual Agent, chat optimization and Performance Analytics/reporting & dashboards
- Experience designing and implementing automated test frameworks using ServiceNow ATF
- Experience managing platform health, security, data integrity and system performance
- Exposure to automation frameworks, API-driven development and Web Services/REST APIs
- Familiarity with GenAI and agentic frameworks
- Experience working in Agile/Scrum cadences and producing solution design / technical documentation
- Ability to guide and mentor junior developers, review update sets, and enforce best practices
Nike Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nike and has not been reviewed or approved by Nike.
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Retirement Support — A 401(k) with a company match is complemented by options such as a Mega Backdoor Roth and deferred compensation for eligible earners. Financial coaching and structured savings programs support long-term financial security.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a stock discount sits alongside broad-based equity vehicles like RSUs and non-qualified stock options. These avenues expand wealth-building opportunities beyond base pay.
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Parental & Family Support — Paid parental leave includes maternity and paternity time, recently expanded in the U.S. to 16 weeks and extended to part-time retail teammates. Additional supports include childcare assistance at select locations and family-building benefits such as fertility, surrogacy, and adoption.
Nike Insights
What We Do
At NIKE, Inc., we innovate to serve athletes*. Every teammate - from coder to creator - plays a role in making these athletes’ dreams real. Our tech, data, and digital teams push limits every day, building the future of sport and the tools that drive it. Here, curiosity is fuel. Innovation is the game plan. Different perspectives keep us on the offense. You’ll solve challenges worth tackling, grow fast and belong to a team that backs you to do the right thing. Bring your drive. Bring your bold. Let’s move the world, together. Take your first step at nike.com/careers * If you have a body, you’re an athlete.
Why Work With Us
At NIKE, Inc., your dedication fuels the future of sport. There is a sense of pride that comes from representing an iconic brand and shaping its future. Here, we treat every day as a new opportunity to push boundaries, ask tough questions and share whole-hearted convictions. We are a team – united by the belief that anything is possible.
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